~Preferential Treatment given by managers to co-workers
~Discriminating against current employees based on availabilty rather than skill!
~Inadequate Recompense comparied to similar retail groomers/grooming assistants (PetSmart). Commission @ 60% for GSM, 50% for groomers & 40% for bathers! Can't make commission then it's the minimum wage. NO PAY RAISES = SHAME ON CORPROATE
Overall average for the week paid is either commission or hourly, not both. Should be both if one day you make commission and the next 2 days you don't make commission (i.e. day 1 commission = $110, day 2 commission = $45 day 3 commission $25, total for 3 days = $175. This person worked 3-8hr days = 24 hrs @ $8/ph = $192. This person would be paid the $192. Want to keep your employees happy, try it another way, commission paid for day 1 of $110 hourly paid for days 2 & 3 = $128. Now your employee makes $238 less taxes)! Much happier employee.
Corporate tells grooming that they can make more money by SELLING add on's. Not so very true. You have to have the clientele and those same clients need to have the extra income to support their wants and an economy to support luxury items! Our current economy doesn't offer such luxeries in life, that is unless your Donald Trump. Having ones dog groomed is a luxury it isn't a MUST HAVE to survive this day in age.
~Grooming Assistants are scheduled for late afternoon to closing to clean up after groomers! Where does in the employee handbook does it state, not imply, grooming assistants must be closers?
~NO hardcopy employee handbooks! Managers escape goat is the computer portal in the break room! When ever there's a question, the answer is... it's in the handbook! How many managers have physically printed out the ENTIRE handbook and went through it with their new hires? I'd say less than 10%!
~Lack of suitable guidance for new hires and updating current employees. What happen to having the general store manager, manager on duty, and the overseeing managers allocate sufficient time for the appropriate one-on-one communications of training instead of relying heavily on the system portal to communicate all information?
~Impractical quota's for certain area's and the economy.
