Petco reviews

3.0

35% would recommend to a friend

(6,870 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,870 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Mar 9, 2011

Not a good company to work for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid time off, discounts, special events.

Cons

Management is terrible, constant changes in the workplace, no raises, hours get cut, not enough employees.

2.0
Mar 4, 2011
Recommend
CEO approval
Business Outlook

Pros

The sales associate job is relatively easy-- cashiering, help customers get fish or small animals, take out the trash. The wage is minimum. The difficult part of the job is the lack of communication between managers. One manager will tell you to do one thing, and the next minute, another manager will tell you to not do that. The managers do not agree on what to do. It makes for a stressful job when you are stuck between two managers (or more) who cant agree on anything.

Cons

Working in a pet store is dirty and smelly. Cleaning out the dead fish, cleaning out the dusty and pungent wastes from small animals, and taking out 50lb or more trash cans filled with soiled litter or trash. Excessive breaks taken by managers. Excessive smoke breaks from managers, who come in smelling of cigarette smoke. Managers who sit and chat in the office while you are the only one on the floor checking customers out or helping customers. This makes you feel frustrated because they are laughing or telling jokes in the office while you are working. Not a great way to boost morale. Load comes late, and we have to stay past our shift to receive load. Lack of respect for workers, you get the feeling you have been there for a week, even though you have worked there for much longer.

2.0
Feb 25, 2011
Recommend
CEO approval
Business Outlook

Pros

You do get to feel the pride of helping customers provide a high quality of life for their pets and you get to work with a few wonderful people here and there.

Cons

There is no support from anyone starting with the district managers and going up. If you have a complaint about someone you are working with, they will disregard it if they are friends with that person outside of work. There are many friendships among various levels of management that interfere with judgement. I saw a district manager give someone a store to manage even after several associates complained that the person was inadequate. The D.M. did so because he was buddies with the woman, possibly more. The company will promise to interview you for a promotion, but will not keep their word, and loss prevention is useless. They do not help you prevent theft in the least which then impacts the stores performance which you get blamed for. Human resources is a joke as well, when conducting an investigation, they will not interview key witnesses and will just interview whoever is working the day they show up to investigate. All in all, if you want to help customers while getting no support from superiors, go for it. But if you want to be respected and acknowledged, go to Petsmart.

Viewing 6847 - 6849 of 6,870 Reviews

Glassdoor has 7,250 Petco reviews submitted anonymously by Petco employees. Read employee reviews and ratings on Glassdoor to decide if Petco is right for you.