Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,326 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,326 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Aug 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling, decent pay for the work

Cons

You aren't rewarded for being a better worker than your coworkers

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Pilot Flying J Response
6y
We appreciate your feedback. Let's continue the conversation to see how we can improve our growth opportunities. Please reach out to us at pfjhr@pilottravelcenters.com to discuss your comments further.
3.0
Aug 12, 2019

Ok place to work

Recommend
CEO approval
Business Outlook

Pros

Weekly pay, 401k, part time benefits.

Cons

Upper management wants high driver scores without supplying the tools or people to make that possible

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Pilot Flying J Response
6y
We appreciate you expressing your concerns on staffing. Let's continue the conversation to see how we can improve. Please reach out to us at pfjhr@pilottravelcenters.com to discuss your comments further.
4.0
Jul 24, 2019

Great depending on which location you're in

Recommend
CEO approval
Business Outlook

Pros

I have worked at four different locations- which shows they WANT to keep their employees, you feel non-disposable. Pay is decent, sometimes flexible with work/life balance, room to advance, meeting all sorts of people (drivers), fast-paced environment, focus is on guest experience and employee satisfaction, sales and scores bonuses, employee discount on food, close relationships with co-workers..

Cons

Too many employees get away with no call/no shows leaving one shift unable to function properly, and causing scores to plummet. Training is very limited. Cranky guests and little help from uppers to handle escalated situations. Rewards program ALWAYS has glitches- which causes more cranky guests and loss in sales. Policies seem to be "whatever you want" depending on the day... there is no structure to rules. Employees being punished by having their hours cut..

avatar
Pilot Flying J Response
6y
We appreciate you expressing your concerns on trainings and retrainings. Let's continue the conversation to see how we can improve our training opportunities. Please reach out to us at pfjhr@pilottravelcenters.com to discuss your comments further.
Viewing 304 - 306 of 2,326 Reviews

Glassdoor has 2,383 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.