Is Pilot Flying J a good company to work for?

Pilot Flying J has an overall rating of 3.0 out of 5, based on over 2,385 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 41% of employees would recommend working at Pilot Flying J to a friend and 43% have a positive outlook for the business. The best reviews about Pilot Flying J have been left by employees working as Logistics Specialist , Travel Center General Manager and Restaurant General Manager .

Does Pilot Flying J pay their employees well?

According to anonymously submitted Glassdoor reviews, Pilot Flying J employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Pilot Flying J. This rating has been stable over the past 12 months.

How satisfied are employees working at Pilot Flying J?

41% of Pilot Flying J employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pilot Flying J 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Pilot Flying J?

Cashier (207) , General Manager (97) , Sales Associate/Cashier (82) , Maintenance (50) , Manager (47) , Shift Leader (38) , Guest Service Leader (33) , Assistant Manager (28) , GSL (23) , TCGM (23) , GSL2 (21) , Restaurant General Manager (19) , Logistics Specialist (18) , Shift Supervisor (18) , Account Manager (17)

What are the cons of working at Pilot Flying J according to real employee reviews?

"Poor management and lack of reprimanding for employees violating policies (health and safety)" ((in 150 reviews)); "managers are rude and inconsiderate" ((in 58 reviews)); "Long hours and a company who can care less about you or anything other than cheating people and making money!" ((in 53 reviews)); "No work life balance Impossible goals Little to no labor" ((in 37 reviews)); "Poor training over all to be honest" ((in 35 reviews))

What are employees saying about Pilot Flying J layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pilot Flying J layoffs and their outlook for job security at Pilot Flying J in 2026.

What are the top reviewed Pilot Flying J locations?

Knoxville , Dallas , Houston , Ogden , San Antonio , Nashville , Phoenix , Indianapolis , Atlanta , Temple , Salt Lake City , Birmingham , South Bend , Columbus , Florence , Toms Brook , Springfield , Albuquerque , Amarillo , Meridian , Toledo , Tampa , Carneys Point , Springville , Joplin , Winslow , Tucson , Laramie , Lubbock , Midland

Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,328 total reviews)

Adam Wright

58% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,328 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Jan 15, 2017

GSM - TCGM

Travel center manager

Recommend

CEO approval

Business Outlook

Pros

The pace of the business. You great people and make good connections with your Guests. You develop a bond with your team

Cons

No work/life balance. On call 24/7. Use your own gas/car to pick up supplies or other items for the store. We used to get compensated to go to the bank everyday, but we have to go to the grocery store everyday for fruit and it is further away. No room for advancement. Driver panel - used as punishment instead of helping you fix your problems or elevate on your successes. Drivers blackmail you with it. Moved computer to the sales floor and it takes twice as long to do your paperwork and you get to stand while doing it!!

Pilot Flying J Response

9y

Thank you for the helpful feedback, and for notifying us about your experience at Pilot Flying J. Guest service and team member satisfaction are two of our top priorities at Pilot Flying J. We take claims like yours seriously. Please contact us directly at PFJHR@pilottravelcenters.com to discuss your feedback further so we can continue working towards making improvements.

4.0

Jan 1, 2017

Maintance Lead

Maintenance lead

Recommend

CEO approval

Business Outlook

Pros

job security just do yourwork and all team members help each other

Cons

not enough pay for the work we idea

Pilot Flying J Response

9y

Thank you for taking the time to share your feedback. We hold ourselves to the most current industry compensation standards. Please email us at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further.

3.0

Dec 26, 2016

My opinion of flying j

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good company used to be better

Cons

they are to quick to fire someone upper management come in and messes things up they are clue less to the daily operations and how much you put your self into a job

Pilot Flying J Response

9y

Thank you for your feedback. We’re committed to strengthening our team dynamics on an ongoing basis. If you've experienced any management issues (past or present) within our company, we are here to listen. Please feel free to email us directly at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further.

Viewing 379 - 381 of 2,328 Reviews

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Pilot Flying J reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

GSM - TCGM

Maintance Lead

My opinion of flying j

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