Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,328 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,328 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Apr 29, 2015
Recommend
CEO approval
Business Outlook

Pros

The only pro is you are paid on time. There are benefits, but they are expensive and cover next to nothing.

Cons

General Managers are well taken care of despite their total incompetence and lack of concern and compassion for employees and customers. Scheduling and hours are never consistent nor are your days off. Guest Service Leaders are treated unfairly, held accountable for everything, while working with below intelligent, mentally unstable cashiers. Working all three shifts in the same week is common place as well as constantly changing your hours and not advising you. Guest Service Leaders work all the holidays and weekends and are penalized for asking for time off. Most locations are not safe places to work, drugs, prostitution, human trafficking and violence abound. Insubordination toward Middle Management is common place and acceptable. Some are required to have 24/7 availability, while others are hired for the same position and the same or more money and not required to have 24/7 availability. Middle Management is neither supported or respected due to the fact that General Managers often reprimand then in front of customers and employees. Praise in Public, Admonish is Private is a concept General Managers refuse to adopt.

1.0
Apr 26, 2015

God awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay every week- if they get your hours right That's about it.

Cons

Demand one maintenance person to do everything; clean showers, wash and dry them fold towels; clean restrooms every hour; mop, sweep, pick up the floors; pull all trash outside; fill buckets, change squeegees; fill propane tanks; run outside every five minutes that their stupid flintlock system fails and shuts the pumps off; change nozzles and other parts of their pumps; and, if you're also a cashier, you have to do that maintenance procedures plus cashier. All in 8 hours. The plan I feel is they regret buying flying J back in 2010, and they want it to fail so they can wrote it off for business loss on taxes. Why do they favor the pilot stores while the J stores fall apart? Go elsewhere for employment, you only get 8.50 an hour for it all. I worked for Flying J years ago when they were independent, much better place, too bad they messed up. Within five years the J stores will be parking lots for Pilot.

1.0
Apr 20, 2015

guest service manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

there are not many pros to working for pilot as co manager work every holiday,80% of weekends and its hard to manage people went your running register all the time

Cons

work every holiday and work 80% of weekends run cash register 90% of your time at work and work 3 2nd shifts and 2 days

Viewing 439 - 441 of 2,328 Reviews

Glassdoor has 2,385 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.