Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Pilot Flying J is a large corporation that takes wages, hours, and business operation seriously . Although they are primarily a minimum wage corporation, at least for the restaurant in Pilot Flying J for which I work, I hear cashiers for the store side are paid better. It's probably nicer and less stressful over on the store side as well, although you have a constant influx of customers. My experience must not be much different from a stand-alone restaurant, although there is the occasional interaction between us on the restaurant side and those on the store side. Overall, it is a job, and there are much worse places to work.

Cons

They are heavy on suggestive selling, making it feel like you've always got to pester every customer for every penny, instead of allowing you to really focus on the one true thing that matters - SERVING THE CUSTOMER! The one thing about Pilot is that they are money-Mizars; you will not ever get overtime, and there have been many occasions we just did not have enough employees to handle business.

2.0
Jun 10, 2014

Welcome to the Boys Club

Recommend
CEO approval
Business Outlook

Pros

Most if all weekends off as the GM due to the bulk of your business being during the week. The company really wants you to impact sales and service during those times. Training is ok, could be better and the perks for performance are great. I had an awesome year financially

Cons

Work life balance does not exist for employees in general. The company runs 11.5% labor maxtrix to sales and you will find yourself lacking hours to accomplish certain jobs. This brings morale down. There's not enough HR support for regionals so they do what they want and there's no support between their direction and you reporting abuse. reason why im leaving soon

2.0
Jun 5, 2014

Eye opening

Recommend
CEO approval
Business Outlook

Pros

Insurance, good Co workers. That's about all the pros for this place.

Cons

I have been at pilot for 2 years and was promised a promotion that got handed to a male who had only been there for 6 months at the time I just don't get how this is fair. I work my tail off and have from the beginning to prove my worth and it gets handed to a male because he is male not to mention the fact younger and doesn't even do his job correctly and has been in trouble for hitting on cashiers...

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Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.