Is Pizza Hut a good company to work for as a Customer Service Representative/Server?

Customer Service Representative/Server professionals working at Pizza Hut have rated their employer with 3.3 out of 5 stars in 572 Glassdoor reviews. This is a lower than average score with the overall rating of Pizza Hut employees being 3.4 out of 5 stars. Search open Customer Service Representative/Server Jobs at Pizza Hut now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Server interview questions at Pizza Hut .

Does Pizza Hut pay Customer Service Representative/Server employees well?

Customer Service Representative/Server professionals rate their compensation and benefits at Pizza Hut with 2.7 out of 5 stars based on 572 anonymously submitted employee reviews. This is 3.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Server salaries at Pizza Hut.

What are the top reviewed jobs at Pizza Hut?

Cook (711) , Shift Manager (624) , Pizza Delivery Driver (543) , Server (356) , Delivery Driver (328) , Customer Service Representative (326) , Manager (307) , Cashier (297) , Driver (275) , Assistant Manager (248) , Line Cook (226) , Server/Waiter (226) , Customer Service Representative (CSR) (225) , Pizza Maker (218) , Shift Leader (207)

What are the pros of working at Pizza Hut according to real employee reviews?

"Met some really great people and was able to see the world from a different perspective." ((in 658 reviews)); "Flexible hours so you don't have to book time off too much in advance / good for when still studying" ((in 616 reviews)); "Tips Pay per hour Store hours Free food (supposed to be! It's in the company policy) friendly customers" ((in 530 reviews)); "Free Pizza and Wings and you get to make some people smile when they are upset that their pizza is late or wrong." ((in 344 reviews)); "The pros of working here is that coworkers are great people that you can easily get along with." ((in 330 reviews))

What are the cons of working at Pizza Hut according to real employee reviews?

"Really bad management and planing" ((in 754 reviews)); "bad manager = harder time" ((in 397 reviews)); "No benefits to speak of besides the hourly rate and tips" ((in 198 reviews)); "Terrible upper management." ((in 168 reviews)); "you get waiters wages(less than minimum wage because of tips) while on the road" ((in 157 reviews))

Skip to content Skip to footer

Notifications

Pizza Hut

Pizza Hut Customer Service Representative/Server reviews

3.3

52% would recommend to a friend

(572 total reviews)

Artie Starrs

45% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Work/Life balance

2.7

Compensation and benefits

2.6

Career opportunities

2.4

Culture & values

2.4

Senior management

Customer Service Representative/Server employees have rated Pizza Hut with 3.3 out of 5 stars, based on 572 company reviews on Glassdoor. This indicates that most Customer Service Representative/Server professionals have a good working experience there. Pizza Hut is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Server professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

572 reviews

3.0

Apr 11, 2011

It has been okay, hard work

Server

Recommend

CEO approval

Business Outlook

Pros

You don't have to share tips with anyone It is a fairly laid back atmosphere when there are few customers

Cons

Little or minimal help on greeting, seating, cleaning tables Understaffed Long hours

4.0

Oct 27, 2010

Good place to work part time.

Server

Recommend

CEO approval

Business Outlook

Pros

My manager worked around my school schedule, so I was able to go to college while working there. It was a laid back environment and most customers were friendly.

Cons

Like most server jobs you can have good days and bad days were you don't make enough money to make it worth going in.

2.0

Jul 10, 2010

Working here should be your last resort.

Server

Recommend

CEO approval

Business Outlook

Pros

The work is generally not complicated, free and discounted food. My location is in a college town, so most of the employees are my age and are easy to get along with.

Cons

A promotion or raise is highly unlikely, your managers are allowed to make you stay after a shift, the turnover in my store is very high aka people call out of shifts all of the time and you end up doing all of the work. Also, they underschedule employees so they don't have to pay so many people at once. As a result, busy nights may entail you spending two hours cleaning after close. The tips you receive do not in any way compensate you for the work you do, people are not very friendly to you. You can only ask off work for "legitimate" reasons. I'm only working here because I cannot find another job, I can't wait to leave.

Viewing 568 - 570 of 572 Reviews

Top companies for "Compensation and Benefits" near you

Starbucks

3.7★Compensation & Benefits

Raising Cane's

3.8★Compensation & Benefits

The Cheesecake Factory

3.5★Compensation & Benefits

In-N-Out Burger

4.4★Compensation & Benefits

Jobs at Pizza Hut

Pizza Hut reviews FAQs

Pizza Hut reviews Pizza Hut Customer Service Representative/Server reviews

Pizza Hut

Pizza Hut Customer Service Representative/Server reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It has been okay, hard work

Good place to work part time.

Working here should be your last resort.

Top companies for "Compensation and Benefits" near you

Jobs at Pizza Hut

Pizza Hut reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Pizza Hut

Pizza Hut reviews FAQs