PlanSource reviews

3.5

60% would recommend to a friend

(388 total reviews)
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Mike Morini

56% approve of CEO

57% positive business outlook

PlanSource has an employee rating of 3.5 out of 5 stars, based on 388 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PlanSource employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

388 reviews
1.0
Jan 31, 2023

Run and don't look back

Recommend
CEO approval
Business Outlook

Pros

Solid benefits technology. Great inside sales team.

Cons

I'd give a ZERO if that was an option. Too many to list. Toxic culture, commission structure "as you go and based on the mood of leadership" in this position. You basically have 90 days to produce, or the warnings begin. There's an "in the club" mentality there around tenured employees and their protected. If you're not part of the club, your time will be short lived. Everything about this place is wrong, starting at the top.

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PlanSource Response
3y
Thank you for taking the time to provide your feedback about PlanSource. I agree that we have a solid benefits technology platform and great sales team. I would like to address a couple of things you pointed out. PlanSource is a high-growth company and with high-growth comes high expectations; that culture is not for everyone. I am proud of the culture we have built and continue to foster for our team members. We do have certain expectations for employees that start at a higher level within the company, but we are always open and honest about those expectations up front. I am sorry this was not a fit for you but wish you the best in your future career. Tom Signorello Chief Executive Officer
1.0
Apr 11, 2023

Poor Value

Recommend
CEO approval
Business Outlook

Pros

The other workers that are in the same situation as yourself. Other than the peers, there's not a lot Pro's left.

Cons

Compensation and very low. 1 pay increase in the last 3 years of 1% I recommend you read the other reviews and filter through the 5 out of 5 star fake reviews.

2.0
Jan 9, 2019

Do not work for their Implementation Dept

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great software and services, some positions allow for work from home, flexibility with schedules. It seems like other departments have a positive culture.

Cons

The Implementation department can’t support the volume of clients coming in. The workload is beyond absurd with no incentive or overtime paid, little to no support or help, and virtually no training. The department is in disarray with employees quitting left and right, most of which barely stayed for a year. It doesn’t matter how many times you contact management for help, they don’t have time to respond until it becomes an escalation. They just keep assigning new clients because their hands are tied. I’m sure someone from HR will see this and respond to this in a similar manner to the other negative reviews on here. I hope they can fix things because it would be a great place to work if it was a functioning department with proper training and resources (especially for 4th quarter) but until then, steer clear of working for Implementation!

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PlanSource Response
7y
Thank you for your review and feedback. I am sorry your PlanSource experience was different. We value our employees above all else and always strive to cultivate a positive, nurturing work environment. It’s no excuse, but just to put it in context: our business is cyclical and Q4 is the busiest time of the year, especially for our implementation team. That is the nature of the industry we serve. We are very proud of our implementation team as they onboard new clients and allow them to have a successful open enrollment. Work load during this time is heavy and the team goes above and beyond to make sure our clients have a best-in-class experience. During these busy times, PlanSource puts together a number of initiatives to help employees with their workload – increased hiring, simplified processes based on prior year’s experiences, in-office massages, yoga, fun team activities and other health breaks – to stay positive. It is a process that we continually try to improve, and feedback such as yours is incredibly valuable in our efforts. We will put it to good use. We wish you the best of luck in your future endeavors and appreciate your time to leave us feedback.
Viewing 16 - 18 of 388 Reviews

Glassdoor has 411 PlanSource reviews submitted anonymously by PlanSource employees. Read employee reviews and ratings on Glassdoor to decide if PlanSource is right for you.