Pros
Free lunch on Wednesday's for in person employees and onsite GYM access. A lot of my coworkers are amazing people. My direct manager has been one of the only reasons I've stayed.
Cons
In every job opening Podium lists "Transparent culture and Great opportunities for career growth" as 2 of the top benefits which is a COMPLETE LIE. Currently, Podium has not been transparent with the upcoming changes that will dissolve the Customer facing roles while demoting the entire teams to product support with possible pay cuts to come. Everyone outside of the department seems to be aware of the upcoming changes while the individuals impacted are left in the dark. There has been ZERO communication from management on this matter! Everything asked to the management is "TBD!" It’s even been stated in a company townhall "if you want stability Podium isn't for you" WOW is all I can say! There is NO work life balance and you are definitely not valued as a human. Management encourages, if not requires, dishonest behavior and lack of transparency from their team managers. Management has created an environment that is toxic and hostile. Podium claims to be "customer obsessed" but meanwhile, customers are consistently negatively impacted by the continued dishonest sales practices and extremely limited Customer Success resources. We are forced to hold customers hostage to contracts while sales tells customers they can cancel at any time despite the contract and say things like "we won't hold your feet to the fire." Written proof and recorded calls exhibiting these shady sales tactics have been given to higher management. However, NOTHING changes and sales is continually rewarded more than any other department. In addition, our management continues to implement even stricter policies for us to follow when submitting cancellations. There is ZERO accountability for the sales reps, broken integrations or other problems that lead to early cancellation requests. All of this has severely affected my mental health. I'm not able to provide value to our customers when I'm consistently forced to go against what feels right and force customers to continue paying for a product after being promised things we can't deliver on. When I joined Podium I was pitched a completely different work environment and compensation potential. I feel like our leadership and many others are always looking for any way to not pay out your bonus to the amount you earned! The data is so messy and our paychecks are docked because they can't accurately calculate things.
