Pomeroy Technologies reviews

No pay increases No advancement No incentives No bonuses Under paid management. Over working and under paying their employees is how Pomeroy works.

The amount of responsibilities we are given is not reflected in our pay and advancement within the company is utterly nonexistent. Personally (and in the case of many others), in nearly three years I've only gotten a single raise, and the company has rescinded on much of what they've promised via the now-scrapped Step Up program (performance-based pay increases) and other performance-related incentives. Meanwhile, we are constantly badgered to take on new responsibilities (usually in the form of new accounts) for which we are often ill-trained and ill-prepared, whether by lack of access to the tools needed to perform our jobs or by lack of proper training from clueless leadership. The work environment is one of absolute stagnation and the lack of support received from superiors is extremely frustrating, to say the least. Health insurance through Pomeroy is extremely lacking, with the company switching providers every year (often for worse ones than the previous year). Like any field related to customer-service, clients are often rude and sometimes downright abusive with little to no recourse from Pomeroy or from the clients' respective companies. Quality Assurance assessments, rather than providing any sort of useful insight or advice, serve only to nitpick the unnatural and often-dehumanizing "scripts" and "nuances". The QA team is blatantly incompetent and will often assign penalties for things that are completely untrue. These errors can be disputed, although with mixed success.