Portillo’s reviews

The variety of management I experienced spanned the entire spectrum. I had great general managers, great crew chiefs, and horrible GMs with horrific crew chiefs. You really never knew what type of mood you were going into some days. Also, working outside in the summer I did not get hazard pay even when there was an excessive heat warning and the warning specifically stated to avoid being outside at peak heating hours of the day (aka lunch when the drive through is busiest). We did get hazard pay when it was below freezing but the heat in the summer combined with the heat from the cars was unbearable and a small part of why I quit.

There are many different levels of hierarchy at Portillos, and unfortunately, as you climb that chain, the level of respect that is shown to hourly employees gets worse and worse. General managers often just stand and yell, love making people cry, and should just in general be avoided like the plague. They like to put on a show when someone from corporate comes around, but that's the only time you'll ever see them truly care. Also, hard work can often go unnoticed at the higher level. The head honcho usually only hears about how well you're doing instead of actually seeing, so rewards and promotions are often more acquired through time and prior experience.