Does Premera Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Premera Blue Cross employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Premera Blue Cross. This rating has been stable over the past 12 months.

How satisfied are employees working at Premera Blue Cross?

37% of Premera Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Premera Blue Cross 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Premera Blue Cross?

Customer Service Representative (66) , Manager (25) , Customer Service Representative (CSR) (22) , Project Manager (16) , IT Manager (12) , Claims Processor (10) , Operations (10) , Team Leader (10) , Administrative Assistant (9) , Business Analyst (9) , Software Engineer (9) , Senior Customer Service Representative (8) , Systems Engineer (8) , Senior Manager (7) , Senior Software Engineer (7)

What are the pros of working at Premera Blue Cross according to real employee reviews?

"Good Benefits and flexibility with schedule" ((in 156 reviews)); "Great people to work with and work" ((in 94 reviews)); "Work/life balance is good for the most part and late hours aren't really expected." ((in 89 reviews)); "Close proximity and good pay" ((in 58 reviews)); "Decent benefits, free parking, easy work from home." ((in 41 reviews))

What are the cons of working at Premera Blue Cross according to real employee reviews?

"Poor Management and too stressfule" ((in 70 reviews)); "Senior leadership struggles to identify the risks and opportunities ahead." ((in 40 reviews)); "Many layoffs over the last few years and FTE percent is down to around 30%." ((in 37 reviews)); "Good managers are far and few between, which can make the experience terrible." ((in 36 reviews)); "Bad manager and upper management." ((in 30 reviews))

What are employees saying about Premera Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Premera Blue Cross layoffs and their outlook for job security at Premera Blue Cross in 2026.

What are the top reviewed Premera Blue Cross locations?

Mountlake Terrace , Seattle , Spokane , Lynnwood , Everett , Bothell , Washington , Houston , Bellevue , Edmonds , Spokane Valley , Kirkland , Marysville , Mountlake Ter , Spokane Valley , Boise , Post Falls , Mesa , Phoenix , Charlotte , Austin , Corpus Christi , Dallas , Texas City , Wichita Falls , Columbus , Castro Valley , San Francisco , Aurora , Bellingham

Premera Blue Cross reviews

3.0

37% would recommend to a friend

(218 total reviews)

Jeff Roe

42% approve of CEO

31% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

218 reviews

Reviews about "Culture"

Return to all reviews

4.0

Jun 10, 2018

Postive Culture Change

Team leader

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules for leadership in Operations to match Flex schedules of front-line employees. Great benefits package Great people! On-campus cross-fit by Industrious Cross Fit 2 times a week during the summer months. Positively changing culture that should bring more openness and visibility as time goes on.

Cons

Leaders above the manager level can be a bit closed off and create barriers. This is something that is actively being worked on and time will tell if the changes those way up at the top will trickle down and eliminate barriers.

Premera Blue Cross Response

8y

We continue to look for ways to increase engagement and communicate more effectively. Thank you for your review and contribution to Premera.

2.0

Jun 6, 2018

Senior Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, great benefits and easy to use pto. Premera does seem to have a great outlook on wanting to be customer centric and help people.

Cons

Management changes the metric requirements too much. It's never consistent in what they want. Your call time is too low, then it's too high, then it's too low again. Middle management micromanages way too much and doesn't let their team just do their job. When upper management gets involved, it starts off like they are going to be helpful but nothing ever changes, and the ball gets dropped a lot on the csr's. During the interview process they reel you in with promises for growth and opportunity, but that seems to only exist in the main office by Seattle. If you are in Spokane, opportunity is pretty no existant.

Premera Blue Cross Response

8y

Thank you for your feedback. I'm happy to hear you find value in working at Premera. Creating an environment where employees can do their best work is a priority for us. Improving how we communicate with employees and providing growth opportunities contribute to that goal. I encourage you to share your concerns with your leader or HR Business Partner so they can help to improve your experience.

2.0

May 15, 2018

Power struggles among senior leaders

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good location for those who live in north Seattle or Snohomish County. Good place to learn about healthcare industry. Decent benefits. Free parking. Good work/life balance.

Cons

Senior leaders battle over turf. Lots of favoritism in promotions. Male dominated senior leadership. Old-school, authoritarian thinking. Always behind in technology. Mountlake Terrace campus is in the middle of a wetland, in the middle of suburbia, and isolated from the innovation and exchange of ideas and best practices that proximity to leading-edge businesses could bring.

Premera Blue Cross Response

8y

Thank you for sharing your perspective. We will continue to focus on multiple areas of the company as we work to create an environment where our employees can do their best work. - Amanda J.

Viewing 133 - 135 of 218 Reviews

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