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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

46% would recommend to a friend

(1,962 total reviews)
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Brian Wynne

42% approve of CEO

38% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 3, 2018
Recommend
CEO approval
Business Outlook

Pros

My coworkers. They make it somewhat bearable to work for this horrific company. That is all I can write in this section!

Cons

Terrible pay. Terrible PTO. Terrible health benefits. Senior management (HR) has all the power in the company. They do not listen to anyone but themselves! If you do not brown nose, you are the black sheep! Very clicky department.

1.0
Jul 26, 2016
Recommend
CEO approval
Business Outlook

Pros

- Traveling for training's: You get to travel to NC, AZ, TX, etc... - Flexibility of schedule: You can basically create your own schedule but it is frowned upon to have off weekends or work less than 5 days a week -Health Insurance: Actually, this used to be really good but i recently had to go to the doctor and was then sent a bill for over $100 even though it was "in network" so I think something has changed because it seems to be crappy now. -My boss is amazing and is underpaid and unhappy as well...also looking for a new job

Cons

- PAY!!! It is beyond low.... They pay you for your gas mileage since you are required to drive around but that doesn't cover the wear and tear on your car not too mention some reps only have 4 stores while others have over 8 and all reps are paid the same no matter how many locations you have or how much area you have to cover...Sometimes places you have to go are over an hour away from each other and while you do get paid while driving, it is a minimized amount from your regular hourly pay!!! I have received ONLY 2 raises in 4 years and they have both been under 3%... yea literally .35 cents! How can you even live as an adult with no other income, govt. funding, or support on under 30K a year?? THIS IS A HUGE DEAL FOR ME AND I AM CURRENTLY LOOKING TO LEAVE AFTER HAVING BEEN A LOYAL EMPLOYEE FOR SO LONG. Unfortunately, that does not matter to them.. - Working Hours: Trust me, you end up working 55-65 hours a week with driving from store to store, doing reports, taking photos, updating all the social media sites they MAKE you create, ETC...But you do not get paid for those hours unless you are in store or on the road and it is impossible to get all that stuff done when you are in store because you HAVE to stay a minimum and maximum of 2 hours...Except when you have selling events and then you are stuck at a store for 4 hours. And if you want to work more than 8 hours one day because you know you have something to take care of the next day that will not allow you to work a full day, well that isn't allowed either. They do not allow people to work more than 8 hours a day and if you do, wait to get a call or nasty email about it! - PTO: You accrue time BUTTTTT you are ONLY allowed to take off time in increments of 4 hours!! So if you need to go to a doctors appointment and want to still get in a good amount of hours, lets say only work six hours that day, TOUGH! You have to take off 4 hours or a full 8 which cuts into your PTO time when you want to take a vacation. And if they are your hours that you earned while working, why wouldn't you let your employee take time off, an hour at a time, or at least in increments of 2 hours! -Promotion/Growth: NONE! Absolutely none at all... You will never grow at this company, so if you are a college student just trying to get some work experience, this job is great for you.. If you are over 24 years old and trying to make a living and/or career, look elsewhere.

1.0
Mar 15, 2016

jobs and services

Recommend
CEO approval
Business Outlook

Pros

The only Pro is that I like my store managers

Cons

Constantly hiring, not having your back, not having a raise since I started. Demanding using a tablet that doesn't work longer than an hour. Medical is too expensive but they, according to them, have picked the best. Not true it is the cheapest for the company. Star rating is dumb. If they don't like you they knock you down. If they like you you are maintained high. They are too nit picky on pics. Also they say we gave you tablets so you don't deserve a raise. People can only work at 10 an hr for so long. The corporate offices get raises field reps don't and I haven't had on e at all and I have been with the company for 15 yrs. Boy am I stupid. Also when wanting a vacation you get double the work load and than yelled at for taking time off. Their RMMs and others can but I haven't been able to . Also when I first started with the company they did not pay OT and I am still owed bank from that

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Premium Retail Services Response
10y
As someone with a decade of service for Premium, it's very disappointing to see this many concerns. Would you be willing to provide us more specific feedback at communications@premiumretail.com?
Viewing 37 - 39 of 1,962 Reviews

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