Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 30 reviews)); "Some employees are friendly and fun to work with" ((in 14 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 10 reviews)); "great work life balance there" ((in 8 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 19 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 17 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 14 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 10 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(92 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Aug 5, 2020

Opportunity for Growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My office quickly became like family. My managers are invested not only in my professional but also personal life. We get regular performance reviews so it's never a surprise where you stand. I have been able to leverage 5 years of training experience to help onboard new employees.

Cons

Our pay is not competitive with similar companies in the area. Also, there are times when you are almost given too many chances to make the same mistake before you are held accountabl.e

PrimePay Response

Thank you for writing a review. We are glad to hear that you feel like family in your office and that the managers are invested in your growth.

1.0

Jul 11, 2020

Run don’t walk away from this company

Client success manager

Recommend

CEO approval

Business Outlook

Pros

None unless you like working for a management group who only listen to their favorites

Cons

Managers had favorites and company was very cliquish. I was always told my work performance was excellent, at my yearly review, and then they would offer me .25 cent raise. Managers always want ideas, however, unless they come from the clique they are never given any merit. Best thing for me was to leave and I wish I had done it sooner as I now work for a company who appreciates new ideas. Run don’t walk away from this company.

PrimePay Response

Thank you for taking the time to write this review. We are sorry your experience was not as good as it should have been. That is not the precedent we aim to set, and we will take this feedback to implement the changes needed to enhance the employee experience.

4.0

Feb 10, 2020

Great Company to work for

Junior business analyst

Recommend

CEO approval

Business Outlook

Pros

I had a great experience at PrimePay. Management and all employees were very nice and easy to get along with. They make you feel welcome and right at home. They had good pay and good hours.

Cons

While I was there, they were restructuring management.

PrimePay Response

We appreciate the review you wrote. We are glad you had a good experience while you were part of the team.

Viewing 43 - 45 of 92 Reviews