Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 30 reviews)); "Some employees are friendly and fun to work with" ((in 14 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 10 reviews)); "great work life balance there" ((in 8 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 19 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 17 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 14 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 10 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

PrimePay reviews

3.0

50% would recommend to a friend

(92 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Mar 19, 2019

PrimePay is a great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I had not been on PrimePay’s Glassdoor page in a while, so I decided to see what some of the reviews were. I was surprised to see some of the negativity from former employees because I had not experienced any of the things that were mentioned. I have had nothing but a positive experience here at PrimePay. The culture is always team oriented and helpful. I feel like all of my co-workers get a long with each other and even spend time together outside of the office. I have grown in many ways as an employee since being here both professionally and personally. PrimePay focuses on its employee and will do what is necessary to help anyone. The work/life balance here is very fair and the compensation is above the industry average. PrimePay is truly a great place to work and it is only getting better!

Cons

The payroll industry has its busy seasons. Someone new to the industry might find the amount of work that needs to be done during the busy season a little overwhelming. Once you get through it, you realize it was not so bad.

PrimePay Response

7y

Thank you for providing this feedback! We agree we have a strong leadership team in place. We will do everything possible to continue to provide a supportive atmosphere and recognize all employees.

1.0

Mar 13, 2019

Stay away from outside sales!

Outside sales representative

Recommend

CEO approval

Business Outlook

Pros

I truly cannot think of any. Even if you are desperate for a job there has to be a better alternative.

Cons

Everything. The sales leadership is a guys club and provides little to no support for day to day sales roadblocks. They have 0 brand recognition nationally and don’t try to expand that at all. You also have to wear a full suit and tie for internal meetings where no one will ever see you except your fellow coworkers. It’s a very strange culture with extremely outdated policies. They pay significantly lower than most other companies. They promise you the ability to earn a lot in commission but neglect to tell you that selling their product is near impossible with no unique values to it. If you look on their careers page there are upwards of 15-20 open outside sales roles at any given time.

PrimePay Response

7y

Thank you for taking the time to write a review. We have a culture at PrimePay that is team oriented, helpful and a professional atmosphere both in and out of the office.

2.0

Feb 5, 2019

Family owned business that didn't allow for much advancement

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Nice fellow co-workers that I worked with

Cons

They always paid on the low side of the industry

PrimePay Response

7y

Thanks for this review. We agree there are a great group of people who work here.

Viewing 52 - 54 of 92 Reviews

PrimePay

PrimePay reviews

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Reviews about "Compensation"

PrimePay is a great place to work!

Stay away from outside sales!

Family owned business that didn't allow for much advancement

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