Princess Cruises Customer Service/Reservations reviews

5.0

99% would recommend to a friend

(23 total reviews)
avatar

Gustavo Antorcha

Not enough data to show CEO approval

98% positive business outlook

Customer Service/Reservations employees have rated Princess Cruises with 5.0 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service/Reservations professionals have an excellent working experience there.

Reviews by job title

23 reviews
5.0
Apr 7, 2026

Great company

Recommend
CEO approval
Business Outlook

Pros

Great culture and team working

Cons

Working bank holidays and lates

avatar
Princess Cruises Response
3mo
Thank you for sharing your experience and for your continued time with Princess Cruises. We’re glad to hear you value the culture and strong sense of teamwork. We also appreciate your feedback around scheduling, as input like this helps inform ongoing conversations across our teams. Thank you for taking the time to leave a review.
4.0
Dec 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Great KnowledgeBase, training and opportunities to volunteer to different depts

Cons

Schedule bids and jobs being outsourced

1.0
Feb 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Employee discount on cruises. Sometimes a percentage off and sometimes you only have to pay taxes.

Cons

Low wages Toxic management Not flexible with schedule

Viewing 1 - 3 of 23 Reviews

Glassdoor has 1,460 Princess Cruises reviews submitted anonymously by Princess Cruises employees. Read employee reviews and ratings on Glassdoor to decide if Princess Cruises is right for you.