Princess Cruises Customer Service/Reservations reviews

5.0

99% would recommend to a friend

(23 total reviews)
avatar

Gustavo Antorcha

Not enough data to show CEO approval

98% positive business outlook

Customer Service/Reservations employees have rated Princess Cruises with 5.0 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service/Reservations professionals have an excellent working experience there.

Reviews by job title

23 reviews
2.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Cruise benefits are good Work from home

Cons

Horrible work/life balance, you have to submit for vacations 1+ years in advance and even then it often gets put on waitlist. I've worked there for over 4 years and have been able to take about 2 weeks off total in that time. Low pay with very low increases once per year. In 4 years, despite glowing performance reviews, I've seen my pay increase by about $1 per hour. Very high turnover rate. Very few holidays off, my team gets Christmas day and one other random holiday off each year.

3.0
May 17, 2019

It was fine

Recommend
CEO approval
Business Outlook

Pros

The job was really easy.

Cons

Boring, endless calls, obnoxious entitled customers, outdated software

Viewing 10 - 12 of 23 Reviews

Glassdoor has 1,460 Princess Cruises reviews submitted anonymously by Princess Cruises employees. Read employee reviews and ratings on Glassdoor to decide if Princess Cruises is right for you.