Is Procore Technologies a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at Procore Technologies have rated their employer with 3.6 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Procore Technologies employees being 3.4 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at Procore Technologies now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at Procore Technologies .

Does Procore Technologies pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at Procore Technologies with 4.1 out of 5 stars based on 20 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at Procore Technologies.

How happy are Customer Success Manager (CSM) professionals working at Procore Technologies?

61% of Customer Success Manager (CSM) employees at Procore Technologies would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Success Manager (CSM) professionals have also rated Procore Technologies with a 3.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Procore Technologies?

Account Executive (137) , Sales Development Representative (SDR) (94) , Customer Success Manager (57) , Software Engineer (44) , Senior Software Engineer (42) , Customer Support Representative (35) , Implementation Manager (26) , Sales (24) , Account Manager (21) , Customer Service Representative (20) , Customer Success Manager (CSM) (20) , Sales Development Representative (16) , Staff Software Engineer (16) , BDR (14) , Project Manager (14)

What are the pros of working at Procore Technologies according to real employee reviews?

"The culture is great and fosters you to work in an environment that works for you specifically." ((in 315 reviews)); "People are great and open." ((in 189 reviews)); "Great benefits and unlimited PVT." ((in 155 reviews)); "good pay and hybrid model" ((in 58 reviews)); "Great company and teams." ((in 52 reviews))

What are the cons of working at Procore Technologies according to real employee reviews?

"Lack of direction from senior leadership" ((in 57 reviews)); "Some bad management is in and ruining it for the rest." ((in 48 reviews)); "The location of the corporate headquarters only allows for limited parking (although the company works hard to overcome these limitations)." ((in 13 reviews)); "All engineering is in the process of getting moved to Austin and they have brought all upper management and technical leadership from Expedia/Home away so unless you are from those companies in management you are at risk of losing your job." ((in 13 reviews)); "The ongoing training was difficult and did suffer working from home." ((in 10 reviews))

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Procore Technologies

Procore Technologies Customer Success Manager (CSM) reviews

3.6

61% would recommend to a friend

(20 total reviews)

Ajei Gopal

Not enough data to show CEO approval

64% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.2

Senior management

3.2

Career opportunities

Customer Success Manager (CSM) employees have rated Procore Technologies with 3.6 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Procore Technologies is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

20 reviews

1.0

Jun 5, 2024

Toxicity...Incompetent Leadership...Unfair Dismissals.. Massive attrition

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Some of the team members are great people to work with - Good perks/benefits

Cons

- Around 15-20 people have left in the last year or so owing to poor and toxic leadership and setting unreasonable targets. The leadership is the most incompetent I have ever seen. They rode the wave from pre-IPO to IPO and have no clue what to do next. The blame is on the troops and no responsibility is ever taken by the leadership. - Recently, owing to multiple complaints and poor performance over the years, a manager and director from the CSM team were fired. Anyone interviewing should seek clarification on why they are 2 managers and 1 director down in a span of 6 months. - Lawsuits for unfair dismissal are common. - HR BP is the worst and is an extension of the management to protect their interests. - They will make huge promises on target and the number of accounts/CSM. Nothing will change, don't fall for it.

Procore Technologies Response

Thank you for taking the time to share your feedback here. Much of what you have shared is deeply concerning and not at all in line with the culture we all work hard to create and cultivate. If you are open to speaking in more detail with a member of the leadership, you can email us at employerfeedback@procore.com and we'll connect you with the right person. We also offer a way to submit feedback anonymously by using EthicsPoint. When you submit a report through EthicsPoint, you will be issued a Report Key. You can use this Report Key to return to EthicsPoint to review any follow-up questions from the Compliance team or submit more information that can help us review and address your specific concerns while maintaining your anonymity. Thank you again for sharing your valuable feedback. We appreciate your commitment to Procore, and we hope to connect with you further.

3.0

Feb 22, 2024

Happy

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Developing product in a growing market.

Cons

Growing pains through expansion journey

3.0

Feb 8, 2024

-

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Pay is decent depending on your experience

Cons

Growth is limited both in terms of salary and role

Viewing 10 - 12 of 20 Reviews

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Procore Technologies Customer Success Manager (CSM) reviews

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Toxicity...Incompetent Leadership...Unfair Dismissals.. Massive attrition

Happy

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