Is Progressive Insurance a good company to work for as a Ccustomer Service Representative?

Ccustomer Service Representative professionals working at Progressive Insurance have rated their employer with 3.4 out of 5 stars in 522 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Ccustomer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Ccustomer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Ccustomer Service Representative employees well?

Ccustomer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.6 out of 5 stars based on 522 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Ccustomer Service Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Ccustomer Service Representative reviews

3.4

58% would recommend to a friend

(522 total reviews)

Tricia Griffith

74% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Compensation and benefits

3.4

Work/Life balance

3.4

Career opportunities

3.3

Senior management

Ccustomer Service Representative employees have rated Progressive Insurance with 3.4 out of 5 stars, based on 522 company reviews on Glassdoor. This indicates that most Ccustomer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Ccustomer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

522 reviews

2.0

Oct 24, 2011

It was an ok experience no one person really stands out to them

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits, fair pay, friendly co-workers, nice work space, close to free way in business area of Rancho Cordova nice

Cons

poor management communication, management is very distant and closed off, regulations constantly change and is very hard to keep up with.

4.0

Oct 12, 2011

Great Company, Great People, Career Advancement Limited for CSRs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company provided great training, great benefits. CSRs were micro-managed

Cons

There was no room for growth for CSRs. Many of the Coaches ended up back on the phones

1.0

Sep 15, 2011

Excellent Pay! Excellent Management! Great Opportunities for Advancement!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If your manager likes you life is easy. Very easy to get away with doing anything other than something. You may have no skills but if you have a loud mouth you will go far. Management is very competent and OE Surveys are completely anonymous. Promotions are fair and managers have keen awareness of what their employees do day in and day out. The new project execution model works great! Despite millions of dollars being wasted on several large IT projects that went through months of planning, I'm confident that there will be no RIFs.

Cons

Too many employees on H1-B Visas. Benefits are quickly being wittled down to nothing. Opportunities to advance are limited. Employees are slowly but surely being replaced by contractors. I'm expecting to be unemployed within one year.

Viewing 508 - 510 of 522 Reviews

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Progressive Insurance

Progressive Insurance Ccustomer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was an ok experience no one person really stands out to them

Great Company, Great People, Career Advancement Limited for CSRs

Excellent Pay! Excellent Management! Great Opportunities for Advancement!

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