Question 1

Is Progressive Insurance a good company to work for as a Ccustomer Service Representative?

Accepted Answer

Ccustomer Service Representative professionals working at Progressive Insurance have rated their employer with 3.4 out of 5 stars in 522 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Ccustomer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Ccustomer Service Representative interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Ccustomer Service Representative employees well?

Accepted Answer

Ccustomer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.6 out of 5 stars based on 522 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Ccustomer Service Representative salaries at Progressive Insurance.

Question 3

How happy are Ccustomer Service Representative professionals working at Progressive Insurance?

Accepted Answer

58% of Ccustomer Service Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Ccustomer Service Representative professionals have also rated Progressive Insurance with a 3.4 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 3.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1449), Customer Service Representative (521), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (129), Claims Generalist (123), Claims Specialist (114), Customer Service Representative (CSR) (108), Claims Generalist Associate (107), Insurance Agent (100), Sales Associate (88), Senior Claims Adjuster (88), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (76)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Overall I was satisfied with Progressive. Like all companies had areas they needed to improve.

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