Is Progressive Insurance a good company to work for as a Resolution Consultant?

Resolution Consultant professionals working at Progressive Insurance have rated their employer with 4.3 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Resolution Consultant Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Resolution Consultant interview questions at Progressive Insurance .

Does Progressive Insurance pay Resolution Consultant employees well?

Resolution Consultant professionals rate their compensation and benefits at Progressive Insurance with 4.4 out of 5 stars based on 19 anonymously submitted employee reviews. This is 12% better than the company average rating for salary and benefits. Find out more about Resolution Consultant salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 898 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 824 reviews)); "Great work from home opportunity" ((in 477 reviews)); "Great culture and very family oriented" ((in 435 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 352 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews)); "Stress and heavy workload can be difficult." ((in 114 reviews))

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Progressive Insurance

Progressive Insurance Resolution Consultant reviews

4.3

99% would recommend to a friend

(19 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

4.9

Career opportunities

4.5

Senior management

4.4

Compensation and benefits

Resolution Consultant employees have rated Progressive Insurance with 4.3 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Resolution Consultant professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Resolution Consultant professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Apr 17, 2021

Company is good, customers are not

Resolution consultant

Recommend

CEO approval

Business Outlook

Pros

Work from home. Decent pay and bonuses (after working for many years). Mostly great leadership with few exceptions.

Cons

Customers are very abusive and unstable (screaming, threatening, derogatory remarks, harassing and manipulative). This type of work deserves more time off and higher pay. Job growth seems to have completely halted recently. Internal job postings are VERY competitive and are a lot of times just more work for the same pay (called loan-in positions). Management is now aggressively shoving this "diversity and inclusion" down everyone's' throats.

3.0

Dec 23, 2016

There are worse places.

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, 401K. Fellow employees are mostly okay; they're doing the same job you are so camaraderie is high.

Cons

If you work in the contact center (claims or customer service), your schedule is dictated by business need. Same as any contact center.

3.0

May 17, 2016

Not a Life Long Career Choice...

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

This company provides a very good information on the property and Casualty world and gives you licensed. It was a very good starting company for insurance.

Cons

At some point the workload becomes too much and they are not doing very much to give work-life balance to its employees any longer. Every since Peter B Lewis left and subsequently died, have become more ignored and less valued.

Viewing 16 - 18 of 19 Reviews

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Progressive Insurance

Progressive Insurance Resolution Consultant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company is good, customers are not

There are worse places.

Not a Life Long Career Choice...

Jobs at Progressive Insurance

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