Progressive Insurance reviews

Micromanaging and overcorrecting of on going issues throughout the field. I’m pretty much the best adjuster on the east side of Detroit and I make body shops follow Progressive policies for the insured customers. My daily production tops other reps that have higher tenure and I can’t get a pay raise because of what I believe is DEI reasons and old school corporate techniques to keep high performing individuals from achieving compensation they deserve. For example there is a 18 year experienced representative that only completes 3 assignments a day that makes upper 80’s and I complete an average of six assignments a day and only make mid 70’s. When I asked about a pay increase due to production and skill, leadership came back and said well you are in the mean of the salary grade and higher pay is for tenure reps. Also good luck getting anything higher than a 3 on reviews because 4’s and 5’s don’t make it on there or Progressive would have to pay you more.

Unrealistic/impossible expectations. You are expected to do everything with your claim from recorded statements, liability investigations, coverage investigations, send ROR letters with policy language (making sure it’s for the correct state) arrange and monitor repair, move vehicles from tow yard to shop or salvage yard, review total loss evaluation, handle paperwork and total loss payment, alll while your phone is ringing, you are receiving texts and emails and new claims. New claims are expected to be worked immediately as if we aren’t doing anything else. Customers don’t expect to hear from us until the end of the next day but the company has become obsessed with immediate contact. And if you leave a voicemail and your new contacts calls you back and leaves a voicemail (because you’re likely calling the next involved party) that returned call doesn’t count as a contact. The company expects you to spend 4 hours on each new claim to work it to its furthest point, but will assign 5 clams in one day. So, they assign 20 hours of work and that’s not including the work still needed on our pending diaries. I could go on but hopefully the point has been made.