Progressive Insurance reviews

For Service reps, you have to bid on your job schedule after the first year. You also must have a year tenure before applying for other jobs within the company.

Call volume. The calls are way too much and way too stressful. You're only allowed 90 minutes total for break; an unpaid hour lunch and 2 paid 15s.. not enough time to decompress from the heavy call volume. Bathroom breaks are used on your break time; not a good position if you have digestive problems. You're performance is measure by metrics; how long calls are, how well you deliver customer service and how well you can do multiple things while on a call for a set amount of time.