Where do I start? The training is great and everyone is so supportive. They tell you it's going to take time to learn the job and that "no one feels comfortable with the job for a year" and that is fine. They even have executives come in and tell you how much they "love claims" and how hard it is and how you just have to take it "one day at a time". Sounds pretty great right? Then you do your onboarding and you get one or two claims a day that are not too complicated. Again, very encouraging and supportive. Then you get out of onboarding...and they bury you. You have an unachievable amount of work given to almost immediately. The supportive people will continue to say "it just takes time to learn" but the reality is that there's not enough business hours in a day to get everything done that needs to be done. Not to mention the amount of phone calls you have to do to the insured and the people involved in the accidents. People don't answer their phones and you're berated for not contacting them quickly enough. Everything you do is monitored and analyzed with a fine toothed comb and your harassed daily about literally everything. The supportive people continue to tell you "it just takes time and you're doing fine" meanwhile your boss is telling you what a horrible job you're doing. It's literally psychological torture. Once you fall behind it's almost impossible to get caught back up. Even working late doesn't help because half of the things you need to do require calling a business between 9 and 5. Really cannot stress this enough that it was the worst job I've ever had. It was so traumatic that just hearing a Progressive ad on the radio or television gave me cold sweats. I got to where I couldn't even go into my home office when I wasn't working. Again, everyone I encountered was very kind and compassionate outside of the actual day in day out roles. I just felt like I was being gaslit the whole time where one group, including my onboarding coach looked at my work and said I was doing great, meanwhile my boss was telling me what an epic failure I was. She would tell me to manage my schedule and then at 10pm on Sunday night go into my Monday schedule and add 20 things for me to do on top of what I already had and then at the end of the day Monday want to know why I didn't get everything done. By the way, you're still getting new claims assigned to you while all of this is going on. It is just absolute madness.
