Entry Level for Life
Pros
This job offered a decent entry level salary for me while I was still in college. The cost of health care and other benefits was very reasonable. They offered 100% matching up to 6% for your 401K. While I was there the minimum starting wage was increased by $1 for new employees in the same position, so they increased it for current employees as well. There is tuition reimbursement, three weeks of paid vacation/sick time combined (not front loaded), and performance based scheduling that you bid for. There was also an on site gym that could be paid for via payroll deduction of $10 per paycheck, and it had free group fitness classes and was open 23 hours a day. Personal training was extremely discounted. The training for the role was quite extensive and prepared me very well for the position, and there were several cultural groups you could join.
Cons
This is a very busy call center. My lowest call volume was 80 calls answered a day and on busier days I have gotten over 120 depending on call length with three seconds between calls. Sick time is included in the three weeks of vacation, but if you have to use sick time without getting it approved as time off (at least 24 hours in advance) it counts against your performance for picking schedules. I had to leave early one time because I starting getting a migraine and was dizzy and vomiting, and I had all the vacation time to cover the three hours left in my shift. When I came to work the next time I got written up for it. I otherwise had perfect attendance for 18 of the 19 months I worked there. This honestly made me very angry. I did not have a pattern of behavior for leaving work or calling off. This was the only case. For promotions they definitely value tenure over a college degree, which in some cases is fine. A lot of people moved on from the company because of this, though. If you are willing to work entry level for years and years, and capping out your pay band then maybe this company is for you.