Is Progressive Insurance a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at Progressive Insurance have rated their employer with 1.0 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Representative, Call Center employees well?

Customer Service Representative, Call Center professionals rate their compensation and benefits at Progressive Insurance with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative, Call Center salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1449) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

1.0

79% would recommend to a friend

(22 total reviews)

Tricia Griffith

100% approve of CEO

90% positive business outlook

Ratings by category

4.3

Culture & values

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.9

Senior management

3.5

Work/Life balance

2.7

Career opportunities

Customer Service Representative, Call Center employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Customer Service Representative, Call Center professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

5.0

May 14, 2016

Great place to work

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training, profit sharing, culture, advancement opportunities

Cons

Hit and miss middle management quality

5.0

May 3, 2016

Great culture!

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, good schedule. At progressive they really want you to succeed that's why they put you through a long training process.

Cons

Nothing so far. It's been a positive experience.

3.0

Apr 23, 2016

Customer Service Rep

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

good company, tuition assistance, benefits, decent pay and ability to move into other parts of the company.

Cons

Terrible work life balance. Hours subject to change once per year based on performance against peers across the US. Large push to sell and service in a service roll.

Viewing 10 - 12 of 22 Reviews

Jobs at Progressive Insurance

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Spokane Valley, Spokane, WA

$26 - $28 /hr

(Employer provided)

View job

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Progressive Insurance reviews Progressive Insurance Customer Service Representative, Call Center reviews

Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

Great culture!

Customer Service Rep

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