Is Progressive Insurance a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at Progressive Insurance have rated their employer with 1.0 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Representative, Call Center employees well?

Customer Service Representative, Call Center professionals rate their compensation and benefits at Progressive Insurance with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative, Call Center salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1449) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 925 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 838 reviews)); "The ability to work from home is great." ((in 473 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 386 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 349 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 126 reviews)); "Stress and heavy workload can be difficult." ((in 119 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

1.0

79% would recommend to a friend

(22 total reviews)

Tricia Griffith

100% approve of CEO

90% positive business outlook

Ratings by category

4.3

Culture & values

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.9

Senior management

3.5

Work/Life balance

2.7

Career opportunities

Customer Service Representative, Call Center employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Customer Service Representative, Call Center professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Apr 22, 2016

Very nice company but but not for people who don't just love customer service

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice management, thorough training, great ethics and great people who truly care about your experience and needs. I greatly recommend this company for people who truly love customer service.

Cons

Non stop phone calls. No time in between calls which I found very, very frustrating and tiring. I only lasted 2 weeks taking calls, not for introverts or people who don't really care for customer service. But really this was on me, I should have known I would not be a good fit for this job. Only thing is company should consider giving longer breaks or making it acceptable to take a minute or two between calls. It's really hard to be helpful to a new caller when you had been screamed and cursed at by the previous caller only 5 seconds prior.

4.0

Apr 12, 2016

I am a new hire

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits package is amazing. One of the best that I've ever seen. They make it a point of investing in people.

Cons

No cons yet. I will say this, it seems like it's a really good place to work and people enjoy working there. They make careers out of it. As a new hire you can see some of the politics of things but to be honest with you if somebody's been there longer and are consistent, you reward them.

3.0

Mar 6, 2016

Customer Service Representative

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are really energetic about their job, decent options for schedules, you can work from home, you only have to work a couple holidays a year and the bonus is great.

Cons

People aren't well trained, horrible benefits that the leadership know nothing about, there is no structure for how many days off you get (until you get in trouble), which leads to favoritism, they expect a lot for little pay.

Viewing 13 - 15 of 22 Reviews

Jobs at Progressive Insurance

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Claims Adjuster Trainee

Spokane Valley, Spokane, WA

$26 - $28 /hr

(Employer provided)

View job

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Progressive Insurance reviews Progressive Insurance Customer Service Representative, Call Center reviews

Progressive Insurance

Progressive Insurance Customer Service Representative, Call Center reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very nice company but but not for people who don't just love customer service

I am a new hire

Customer Service Representative

Jobs at Progressive Insurance

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