Progressive Insurance Customer Service Representative CSR reviews

No current cons love the company as a whole

lack of training in onboarding micromanagers Not properly trained Thrown out there without knowledge Forced to make offers ( sales) even though we are not sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are not sales) Back to back calls You will be chastised for calling for help even though you’re not properly trained A bunch of fast food like team leads disguised as “supervisors”