Progressive Insurance Customer Service Representative CSR reviews

3.5

67% would recommend to a friend

(107 total reviews)
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Tricia Griffith

83% approve of CEO

68% positive business outlook

Customer Service Representative (CSR) employees have rated Progressive Insurance with 3.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

107 reviews
1.0
Jan 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Green alert ( if available) Gainshare

Cons

Everything!!! From lack of training in onboarding to micromanagers. Not properly trained Thrown out there Forced to make offers ( sales) even though we are NOT sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are NOT SALES) Back to back calls like slaves You will be chastised for calling for help even though you’re not properly trained A bunch of fast food / target like leaders disguised as “supervisors” I absolutely dislike this company and this job. Been miserable for the almost 2 years . This job is overwhelming, stressful. Overworked, underpaid. System issues. I’m over it and I’ll be quitting soon

5.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

You have room for advancement, earn PTO days bi weekly can learn new skills, good teamwork and effort, training.

Cons

Just make sure if you advance you are ready make sure you know how to fill out career progression forms and how they work.

3.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, especially if you’re a single parent.

Cons

Have to meet a certain metrics which is sometimes hard. If you don’t you won’t move up in the company and will stay at the same rate for years. It can get really stressful if you’re not hitting metrics. Was not told we would have to up sale in the customer service role

Viewing 13 - 15 of 107 Reviews

Glassdoor has 9,263 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.