Progressive Insurance reviews about "training"

75% positive business outlook

Reviews by job title

1K reviews
4.0
Oct 27, 2025

Good benefits

Recommend
CEO approval
Business Outlook

Pros

good training program, flexible timing options

Cons

salary could have been more

4.0
Oct 21, 2025

Great company and team

Recommend
CEO approval
Business Outlook

Pros

Benefits package, work/life balance, hybrid option, room for movement & growth after the first year

Cons

Training was well structure and gave a great basic intro into insurance claims but didn't not fully prepare me to jump right into complex claims.

4.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The training and preparation for licensure were beyond my expectations. I was pleasantly surprised by the support, which made sitting for my exam much easier.

Cons

Breakout time for weekly team meetings could be better handled by emails with some supervisors, especially when call volume is critically high.

5.0
Nov 4, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits: Progressive generally offers higher-than-average pay for call center roles, plus health insurance, PTO, and 401(k) matching. Structured training: They provide thorough training, which helps you learn the systems and how to handle different customer situations confidently. Work-from-home flexibility: Being remote can save time and money on commuting. Supportive culture: Many employees mention helpful managers and a strong focus on teamwork. Career growth potential: Progressive often promotes from within and offers paths into other departments (claims, tech, management, etc.).

Cons

High call volume: It can be stressful handling back-to-back calls all day with little downtime. Strict metrics: Performance is heavily tracked (call times, surveys, accuracy), which can add pressure. Repetitive work: The calls can start to feel routine after a while. Tech issues: Since it’s a remote setup, internet or system problems can interrupt your work. Limited schedule flexibility: Shifts are often fixed, especially for newer employees.

2.0
Oct 19, 2025

Claims Adjuster

Recommend
CEO approval
Business Outlook

Pros

Flexible Time Off if needed by management.

Cons

Training not adequate. Supervisors not helpful as they should be with new hires

5.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Very large organization, so many opportunities in so many different fields. Also received a COLA increase during training in regard to salary. There is also a bonus at the end of every year, given in two parts, that depends on how well the overall department does.

Cons

I think the volume of work required is extremely taxing for auto claims; but I can't think of another negative for my experience

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good entry pay, and they offer a lot of opportunities and a very understanding company

Cons

Training system needs work, but overall great company

Viewing 13 - 15 of 1,063 Reviews

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