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      Q-Centrix

      Engaged Employer

      Q-Centrix reviews

      4.0

      80% would recommend to a friend

      (194 total reviews)
      avatar

      Milton Silva-Craig

      94% approve of CEO

      72% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.4

      Work/Life balance

      4.0

      Culture & values

      3.8

      Senior management

      3.7

      Career opportunities

      3.3

      Compensation and benefits

      Q-Centrix has an employee rating of 4.0 out of 5 stars, based on 194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Q-Centrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      194 reviews
      1.0
      Sep 29, 2023

      I felt like just a number in this job. Poor work culture. I do not recommend working here.

      Clinical data specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is great.

      Cons

      The job started out fine but later (by about the 4th-5th month) became hostile. Manager micromanaged and was unfair. Misrepresentation. I found out that colleagues were quitting. High abstractors turn-over rate for this company and some managers will treat you like a number. Extremely high deductible for their health care insurance. Pay rate for abstractors is between $25 - $27/hour during training. This rate gets cut to about $12.50 - $13.50 for most workers once they begin live abstraction. Their business model is horrible and results in exploitation of staff, especially those at the lower level of the organization. Abstractors have very high work volume with short deadlines. Abstractors are highly stressed and overwhelmed.

      avatar
      Q-Centrix Response
      2y
      Thank you for taking the time to share your perspectives with us. While we’re happy that you found value in working from home, we are very sorry to hear that your overall experience didn’t align with your expectations and the high standards we hold ourselves to. We deeply value every person who chooses to work for Q-Centrix and aim to create a supportive and positive workplace for all – I'm sorry to hear that we fell short of that goal for you. Great managers are critical to our culture, and we will continue to invest in leadership training and development to ensure consistency in this practice across the organization. If there is anything else you would like to share with respect to this element of your experience, please do not hesitate to reach out to me directly. With respect to compensation, we would like to clarify our approach to ensure a better understanding. Our pay model is carefully designed to be both performance-based and data-driven, ensuring that team members are compensated fairly and competitively for their work. We believe in rewarding accuracy and efficiency while maintaining an equitable pay scale. Central to this approach is collaboration between team members and their managers—as it’s important that everyone understands their performance and related opportunities to enhance their earning potential. To facilitate this, we have introduced additional communication points during and after the onboarding process for managers and new team members to discuss this topic in greater detail. If you have any further questions about this, please do not hesitate to reach out to me directly. Once again, thank you for sharing your feedback with us. We wish you the best in your future endeavors. Sincerely, Eve Hersh Sr. Director, People Experience eve.hersh@q-centrix.com
      2.0
      Jun 12, 2023

      Very low case rates

      Senior review specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility with assignments, remote work

      Cons

      Highly skilled applicants only, no training, rates continued to decrease, inaccurate analysis used to determine case pay rates, CEO unwilling to retain those who express valid concerns regarding comparable pay rates in this profession, high turnover rates.

      avatar
      Q-Centrix Response
      2y
      Thank you for taking the time to share your thoughts about your experience at Q-Centrix. We highly value feedback from current and former team members as it provides us with the insights to continuously improve. I'm pleased to hear that you found value in the flexibility of assignments and our remote work environment. Providing our team with a supportive and flexible work environment is a priority for us. However, we take your concerns about compensation seriously—as we know pay is critical to our team members’ lives and their work experiences. Hopefully, I can provide some clarity here to ensure a clearer understanding of our model. Our compensation structure is carefully designed to be both performance-based and data-driven, ensuring that team members are compensated fairly and competitively for their work. We believe in rewarding accuracy and efficiency while maintaining an equitable pay scale. To achieve this, we conduct comprehensive reviews of the standard minutes for each case type, and we benchmark our target pay rates against industry standards to ensure competitiveness and attract and retain top talent. I hope this helps offer some clarity. That said, if you have any specific questions or concerns about your experience, please don’t hesitate to reach out to me directly. We wish you the best in your future endeavors. Sincerely, Eve ehersh@q-centrix.com
      3.0
      Sep 27, 2022

      Good first impression- too good to be true for me.

      Senior quality information specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home. Semi-flexible schedule. Autonomy.

      Cons

      Con: Pay. Much lower than the given estimate. I was told an estimate of $25/hr once I calculated it out. A small pay cut from my hospital job at the time but doable when figuring in the working from home part. In the end, I calculated my pay up to being closer to $14/hr and not sustainable for my family. Con: Having to report to so many supervisors. I reported to one main boss who was great, but I reported to at least 8 different supervisors/team leads on a weekly basis. Some were very easy to work with. Some were not. Differences in communication and management styles made this hard to keep up with. Assignments were not a streamlined process so each Team Leader assigned work in a different way. This took me a lot of unpaid time to look up my assignments each week. Sometimes it was hosted on the company software. Sometimes the assignment list required me to sign into the company software, then remote into the client computers' system, then sign into their applications just to find out if I had work to do for that client (which I might not have any that week). Con: My PTO was not respected. The ultimate reason I started looking for another job was when a team lead scheduled me for work despite me being out of office for my child to have surgery. I was later reprimanded when the client was not delivered their data on time. I did report this to HR during my exit interview.

      avatar
      Q-Centrix Response
      3y
      Hi there! Thank you for taking the time to share your insights on your time with Q-Centrix. I’m happy to hear you found our flexible and remote environment valuable! Team member feedback is very important to us, so I’d like to address yours to the extent I can in this anonymized forum and provide my contact information in the event you’d like to share any additional information or discuss your situation further. Q-Centrix is committed to supporting team members’ work life balance needs. I am so sorry to hear that you felt your PTO was not respected during what must have been a very hard time for you. We will reiterate the importance of supporting team members’ time off, particularly in situations as you described. Above all, however, we hope you and your family are doing well. With respect to compensation, our model is designed to reward strong performance. We provide our team members with training and educational resources to help support productivity and quality, enabling them to meet their earning goals. I’ve shared your concerns with our team as we continue expanding the resources that help team members do just that. To your comment on management—our facility assignment strategy is designed to ensure team members have access to consistent, meaningful work and have the ability to learn and grow, while ensuring consistent support for our partners, as well. That being said, we’re always looking for ways to improve, including evaluating ways to streamline facility assignments and reporting structures, so we appreciate your perspective and advice. We’re always receptive to existing and former team members’ feedback so if you have any further thoughts, please don’t hesitate to reach out directly at eve.hersh@q-centrix.com. Best, Eve Hersh Sr. Director, People Experience eve.hersh@q-centrix.com
      Viewing 16 - 18 of 194 Reviews
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      ReviewsQ-Centrix reviews

      Glassdoor has 200 Q-Centrix reviews submitted anonymously by Q-Centrix employees. Read employee reviews and ratings on Glassdoor to decide if Q-Centrix is right for you.