Q2 Software reviews

To start, you need to understand that many of the positive review on glassdoor are padded, I am not the first review to say this and Im sure I wont be the last. Within the first 3 days, they will ask you to log into facebook and linked in and talk about how much you "love your new job at Q2" even though you haven't even been able to develop an opinion. If you are looking to start and are debating accepting a position in support i would strongly suggest that you keep looking. They have a massive overload of cases that cannot be handled as they are understaffed. They fire people and lay people off for virtually no reason and dont like to hire people to replace them. Almost every other week they will have a Required 12 hour day that you must be in the office to work, since you will likely be salary you will not likely be getting paid overtime. One top of this they will also want you to be on call since they refuse to have a night crew but insist on providing 24 hour support. They call it 'on call' but really its a cell phone that rings every time a new case comes in and since you are the only one working you will have to deal with every ticket that comes in. You will still be responsible for all other duties during the day. Your metrics are graded on the number of cases closed rather than the quality of work put into them. The amount of cases received each day easily hits 15-20. Due to a high workload, you are required to close many of these each day, you will not close all of them. They will eventually stack and get to a point that you have so many tickets it becomes nearly impossible to track all of them. It is not uncommon to have 60+ tickets in your backlog on average. Since it is impossible to keep afloat in 8 hours, management has been known to literally tell people to work more hours in order to manage being overloaded. It is not uncommon to work 60+ hours a week just to keep your job... If you cannot keep up they fire you, regardless of quality, they want quantity, to management it is a numbers game and the actual issues being worked mean nothing. Due to this cycle of firing people and not hiring people as fast the team stagnates and continues to be overloaded, overworked and underpaid.

Turnover is high. Many of the good people voluntarily left, and now those left to shoulder more work with less staff are being RIFed. RIFs are happening every month secretly. Although the executive team is shielded. Execs are the highest cost but yet they aren’t RIFing any of those bloated ranks. How is that a sound business practice? Cut costs but do it with the folks that earn the least? Doesn’t make any sense. The execs also are still spending money freely. They have their teams fly in from across the country for meetings that could be done via Zoom. Weak exec leadership, cost pressures, poor controls, untrustworthy. High cronyism, terrible politics. They won’t tell you who was affected by layoffs and you are told to just figure it out and then when you do figure out who is gone that month, you’ll have to figure out how to do the work without those people. CSM gone? Now you need to play that role as that account team is “transitioning”. Product owner gone? Now you have to fill in that role too. All while production isn’t stable and you are on the hook on behalf of the whole company to make an angry client happy, with the constant threat of being on the next month’s RIF list on your back.