QTS reviews

Not set schedule. Low pay. No room for advancement. For the short time I worked for QTS I barely saw my manager and when he did roll in around 10am or so he was heading home by 2-3pm. Working 9 hours with nothing to do got old. Whenever I would send my ‘manager’ an email for things to work on in the overnight hours i always got the ‘I’ll get you some things to work on’ but they never came. Each week he would send an email out to the team letting us know they he would set a schedule for us but that never came either. I would get a text Sunday night from him letting me know when my next shift was. Very unprofessional. Favoritism ran rampant throughout my office. We had a small team but only a couple of people would actually do any work. Some likes to sit back and act like ‘leaders’ by constantly sending out emails about things that didn’t get done or how they should be done. One teammate would actually go out of his way to help me with any questions I might have but the other 3 didn’t do anything but complain about everything. The new team lead?? That was a joke in itself. Another one that would rather send out emails and call people out rather then try and actual find a solution to an issue. I remember one night he showed up drunk after being out to try and explain to us how something should be done!! I was excited when I started working for QTS but once I saw how things were run in my office I was glad to be out of there!

- Top-Heavy and lack of 'real' leadership. Sometimes I actually put my head on my desk in frustration at the inability to get something done in a company of this size. The answer to many problems seems to be 'hire more management' that are either not empowered to actually fix problems or just aren't real leaders. Way too management heavy, from Directors with 0 reports to managers that delegate and hide in their office. We need way more leadership out of senior employees and front line managers than we are getting right now and those people that step up need to be empowered and assisted in getting things done. - Communication. It is straight up impossible to figure out who to talk to and how to find that person unless you know the right people. An actual org chart and having email contacts + pre-built chat groups/lists is a very simple start here, then work on (again - seeing a trend starting?) getting senior engineers and front line managers involved to get things connected. Email blasting everyone is not communication, that's spamming people and hoping it sticks. - Product Offering. There are significant problems with the vision and goals of the company and it is affecting the bottom line. The company should be performing significantly better than it is but due to this lack of vision and execution it's not happening. There's a lot of big talk, but a lot of it is just that and either little or no real action. I personally feel things will get a good bit worse before they have a chance to improve. - High Turnover in certain departments. My personal department has pretty low turnover, however closely related departments like the NOC (OSC in QTS-speak) have pretty high turnover that directly impacts the business and customers. It is improving and plans are going in place to further improve it, but this is a great example of "way too late and should have already been done". - Actually praying in meetings is creepy, please stop doing it. If I could figure out how to lodge an actual protest against this I'd do it. Not everyone is Christian and not everyone is religious, if you want to pray give a moment of silence and encourage people to pray if that's their thing and pray privately.