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QVC

Part of QVC Group

Engaged Employer

QVC reviews

3.2

41% would recommend to a friend

(1,941 total reviews)
avatar

David Rawlinson II

43% approve of CEO

34% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

QVC has an employee rating of 3.2 out of 5 stars, based on 1,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QVC employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
1.0
Feb 13, 2024

Horrible customer service experience

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

This system won’t even allow me to say that there are no pros. What does that tell you?

Cons

I am a certified teacher with a masters degree in curriculum and instruction. I worked for J.Crew for over 10 years. I actually worked amin the training department. I took this job because I wanted to be a trainer for Qvc. This company is an absolute trainwreck. They don’t care about customer service. They care about speed. They forsake quality for getting through the call as quickly as possible. I wasn’t taught how to provider outstanding service at J.Crew. After I left QVC, I decided to never shop there again. I never want to deal with their sham of customer service!

3.0
Feb 5, 2024

It’s an interesting job

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

TOWOP - which isn’t really a pro but if you need time off during the day and you don’t mind not being paid for it then great option when available (only available in increments most times) Incentives - sell a certain amount Upsells in a month there’s a small incentive like $25/$50 also AHT/Quality score if you were in a certain percentage theres up to $150 available per month Unpaid time off - sometime when it’s slower season, they’ll send out emails offering certain weeks off but it’s no pay and first come first serve but hey you get the time off Benefits - honestly their awesome, health dental and vision at a good price

Cons

- SO many calls, during busy season you’ll be nonstop. The Que was as high at 450 during Christmas season - outdated systems their using so when something goes down in the network for everyone it’s chaos - the customer will pay past due easy pays then the system won’t recognize they’ve paid and they call to get it fixed, we submit the activity and seems to never get resolved on the first go around - schedule changes / bids come out and it’s definitely hard to get those - restroom is a challenge sometimes, you have to aux for it and let your sup know why you’re in aux and don’t be gone too long

Viewing 385 - 387 of 1,941 Reviews
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Glassdoor has 2,227 QVC reviews submitted anonymously by QVC employees. Read employee reviews and ratings on Glassdoor to decide if QVC is right for you.