Pros
work from home, trainers were nice
Cons
spending too much time learning order services when you should learn all you can about customer service duties! The training for cs is not thorough, so many mistakes made when they throw you into the calls on your 3rd week in! Many customers spend too much time calling back for the same reasons over and over again and it's because no one is getting trained properly. Quality scores you on spending too much time talking with the patients (who are older) and want me to cut words out of my sentence, rather than the accuracy of what I'm doing. Also, calls are one right after another, you get no time to breathe, take a sip of water, etc. People need a breather between calls. And KATiE is not all it's cracked up to be! It's not as user friendly as the trainers and mighty mentors claim. The pay should start out more for what we have to deal with.
