QVC reviews

Management in QVC are pretty selfish; those lower in the company get pretty bad treatment. They talk of budget cutbacks and yet Supervisors are driving around in expensive cars, sometimes it seems as though they have an expensive car to match what they are wearing that day. The parking lot looks like a mercedes dealership! Even the heads in security, who seem to only walk around like a little gang always eating and drinking coffee all day are driving in with great looking vehicles. In the last 7 years I have never witnessed an actual fire drill untill two years ago! and when someone gets hurt, security only stand around the injured with there radios blaring. Can you believe they didn't have necessary items in the first aid kit so they did nothing?! Not to mention that Mike George writes emails to everyone trying to be on the same level with his employees and yet talk of vacations and giant christmas trees for home, it is an insult when people are worried of losing their jobs all the time.

*Some customers are extremely rude & racist. They berate other CS reps whose first language is not English. *Little training on nuanced, complex issues. Leaves you stuck (and slightly embarrassed) when you're unsure how to go about a customer's issue. *Effective communication between departments is nearly impossible. *New Return Label policy is frustrating for older customers who can't print their own or who may be homebound (+ returns are very costly). Not good when 90% of the customer base is elderly. *Calls are back-to-back-to-back-to-back. I worked 10-hour shifts some days. (two 15 min. breaks, one 30 min. lunch) Can't even get a sip of water or coffee in sometimes. *They monitor your "adherence" (aka. how well you are sticking to scheduled breaks/time on the phones). Anything below a 93% average results in reprimand. * Soooo many customers (who never fail to remind you they have been w/ QVC 30+ years) that say QVC is getting worse. I believe them. *Quality on products is often questionable. *Average handling time is rewarded for speed, not quality. So many customers say they have spoken w/ rude reps who just try to get them off the phone. *Pay starts at like $15/hr. I work other jobs (while Full-Time) to support myself.