QVC reviews

a given is downsides with some customers, unfortunately a lot of their anger comes from experiences with a previous rep. a lot of inaccurate info is given or a rep does something wrong/doesnt do what they said they would. so you're having to do damage control plus whatever help the customer is looking for. you tend to become a verbal punching bag at some points, which can be frustrating. management isnt very helpful at all. the MAIN con is how many system issues the company tends to have. had a major issue with equipment multiple times and each time took a while to sort out. on top of that, there are many system crashes and freezes. or the system just not allowing you to preform multiple activities. in turn angering customers even more, but more-so just overall frustrating when you are trying to do your job. there are opportunities for advancing, but unfortunately i was given very limited assistance when i tried-- despite all of my performance ratings being very good.

Some leaders only care about climbing the corporate ladder and do not care about the business or their teams. Constant reorgs. They seem to use reorgs to let people go instead of actually removing low performers and toxic individuals. Salaries are notoriously low. Digital-side is unorganized, underfunded, and chaotic. Retail is tough. Business is not doing well. Supply chain issues are not helping.