Easy job with adequate pay.
Pros
Working in the call center is pretty easy. Whether you're an Order Services Rep or Customer Service Rep, the system is a piece of cake especially if you are good with computers. Their training classes prepare you for mostly any experience and any other help needed after that can be found through your neighbor or calling a supervisor on the headset. The people that work there are generally friendly and the seasoned employees are usually willing to help out the newbies. I made a lot of friends. The employees range in age so you won't be working with a bunch of kids or, vice versa, a bunch of older folks. The feedback you receive is constant so you'll know if you're handling situations properly and applying the companies values as you should. The supervisors and managers are encouraging and if you're excelling it's not unusual for a manager to suggest you take on another role within the company that required a little more responsibility. The have internal positions that open up every few months. They offer tuition reimbursement for students. They're also pretty good about creating a flexible schedule for student employees. Helped me a lot bc my school schedule changed every 10 weeks. If you end up there long enough for your benefits to kick in they'll be some of the best benefit options you'll ever see. Their vision insurance was my favorite because I didn't have a copay for checkups and to get contacts was very cheap. I needed that. All of their plans were awesome.
Cons
One thing that can affect you is having to manage your own time that you've taken off or keeping track of when you've clocked out. Nowhere in the system will it tell you. The company works on a points system and points can accrue quickly if you're not careful. Because, more than likely, if hired, you'd be considered a temporary employee they don't tend to break down the points system to you in training as thorough as they should. They tell you the basics and anything else is trial and error but nobody else is to blame but yourself. Some supervisors will see your occurrence, use it as a coaching opportunity, and remove the point once but not all supervisors will. Some occasions you will have repeated a punctuality point before they explain to you that you can't do something and by that point you've accrued multiple points. If you have no other responsibilities but to go to work and go home, it won't affect you. If you are hired as a temporary employee and they offer you a permanent position, be prepared that the shift you're working may not be available. I was hired into first shift working from 7am-3:30pm and when I was extended the only option was overnights from 8pm-7am. I had no other choice but to take that shift and I needed the job so I got stuck on a shift I absolutely hated.
