QVC reviews

feel too often like cog in a wheel--we are told to give feedback from customers but too often it feels as if it is going into a big black hole...people mentioned that Mike George had started this 'direct chat with customer' thing on web but abandoned it after one posting. It looks like we don't want to hear what they say. Sometimes we can solve things but too often the customer is right when they say we take their money quickly but when there's a problem we make it difficult to get their money back.

Management in QVC are pretty selfish; those lower in the company get pretty bad treatment. They talk of budget cutbacks and yet Supervisors are driving around in expensive cars, sometimes it seems as though they have an expensive car to match what they are wearing that day. The parking lot looks like a mercedes dealership! Even the heads in security, who seem to only walk around like a little gang always eating and drinking coffee all day are driving in with great looking vehicles. In the last 7 years I have never witnessed an actual fire drill untill two years ago! and when someone gets hurt, security only stand around the injured with there radios blaring. Can you believe they didn't have necessary items in the first aid kit so they did nothing?! Not to mention that Mike George writes emails to everyone trying to be on the same level with his employees and yet talk of vacations and giant christmas trees for home, it is an insult when people are worried of losing their jobs all the time.