Is RDI a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at RDI have rated their employer with 4.4 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at RDI .

Does RDI pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at RDI with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "Work from home is available" ((in 39 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment and Ell Well program." ((in 18 reviews)); "Very happy with my job and very flexible hours as well." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "low pay bad management" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

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RDI

RDI Customer Service Representative CSR reviews

4.4

93% would recommend to a friend

(30 total reviews)

Bronson Trebbi

90% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.0

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Customer Service Representative (CSR) employees have rated RDI with 4.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. RDI is rated 23% above average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

5.0

Jul 13, 2021

RDI

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The flexible of this place is amazing & I appreciate everything they have done for me

Cons

Distant but its worth it!

3.0

May 19, 2021

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Hours are flexible. Sometimes fun.

Cons

They invest more in their new employees than long term employees.

RDI Response

Thank you for your comment. You are correct, since we support many different campaigns we often are able to offer flexible schedules! At RDI we offer training, coaching and free courses for all levels of employees to continue with their professional development.

1.0

Nov 29, 2020

Great job! Poor facility cleanliness.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job by it's self is a good job.

Cons

Poor facility cleanliness. Boogers and vomit on bathroom walls for extended days. Missing hardware on all stalls to lock stalls properly. No assigned desks first come first serve you must share headset's. Yes, even during covid.

Viewing 28 - 30 of 30 Reviews

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RDI reviews RDI Customer Service Representative (CSR) reviews

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RDI Customer Service Representative CSR reviews

Ratings by category

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RDI

Decent

Great job! Poor facility cleanliness.

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