REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jun 20, 2010

Top employer for mediocre people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People seem friendly. Good discounts on outdoor gear. Generous retirement if company is profitable. The corporate campus in Kent is pretty: with a small waterfall, stream, and pond. You can do mediocre work, take lots of time off, and still get paid.

Cons

Most people are incompetent and unable to work independently. There is no trust, commitment, or accountability. Most people are passive-aggressive. My boss expects 60-hour weeks, but pays for only 40. Taking initiative is punished. HR folks are overly protective of REI's reputation, so don't say anything critical about the company to them. You'll get counterattacked with negative "feedback" and It will kill your career.

3.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Super cool coworkers and very chill managers on the ground (mostly) Most customers are extremely nice people and the conversations you have as an employee are genuinely rewarding. Company culture on the bottom rung of the ladder is extremely fun and there is a great deal of camaraderie and focus on togetherness between the employees. If only management and corporate lived up to that standard! I'm about to talk a lot of smack in the next part but it should be noted for the sake of fairness that this was my favorite job I ever had.

Cons

company "culture" is a laughable caricature of liberal semiotics. The company propagandizes endlessly about their positive treatment of employees and their commitment to conservation and time and time again chooses only to advance shareholder value. Common practices include illegal "restructuring," (firing unionized employees), setting comically low hours for employees, setting weekly hours as little as thirty minutes below the full-time threshhold so as not to have to pay benefits, and promoting managerial favorites over seasoned leaders. REI's health insurance is so bad that recipients have to pay into the state in order to meet the minimums. Employees get ridiculously few hours, and the store hires dozens more than they need to spread out the hours as thinly as possible, in an effort to trivialize the workforce as college students and hobbyists, preventing (they hoped) any real labor organization. The managers are nice people but largely incompetent. Possibility for promotion is more or less nonexistent and the company relies zealously on the cheap, transient labor of college students to supplant full-time employees who would require a real commitment from the company. Diversity is in the toilet, which is not necessarily the fault of management. Asset protection has management's balls in a vice so employees are constantly harassed to play policeman with "suspicious" customers, which leads to the implicit biases of the nearly all-white workforce being played out in real time. Since REI is so prohibitively expensive, the customer base is even whiter than the employees, and poor or dark-skinned customers are often treated badly. Black employees report feeling tokenized and not enough is done to ensure that women employees feel safe from their male co-workers. The corporate largesse of the company ensures that serious HR complaints are totally insolvent through sheer bureaucratic lassitude. Sexism, racism, and harassment are thereby effectively permissible, as each complaint practically has to be touched to eric artz's lips before more than a slap on the wrist can be authorized. Unionization efforts (which are being met with an often illegal and very telling union-busting campaign by corporate) hope to address some of this, but in non-union stores your rights as an employee are essentially nil.

2.0
Dec 30, 2019

Meh

Recommend
CEO approval
Business Outlook

Pros

Discounts and prodeals! Working for a corporation that does good.

Cons

Man, do I have a bittersweet relationship with REI now... Frankly, I had always wanted to work here. They sell, sell, sell you on the opportunity. Once you're in the door, it's a bit depressing. Cubicles galore (yes, that's changing when the new HQ is complete) and managers sit alongside the window like it's corporate America in 2007. It's clique-y and information is on a need-to-know basis, no matter how much they try to pretend they're transparent. If you're an "IC" (individual contributor) you are most definitely treated differently than people managers. It's laughable, really. There are a couple of good people on the HR team. A couple of the best ones retired, leaving pretty big shoes to fill. Otherwise there was a lot of schmoozing at the manager/leadership/business level but not really any time spending getting to know the staff, besides maybe 30-45 minutes when you first join. In my role, I felt like a cog. Doing one think over and over again, reporting on it weekly because somebody somewhere was looking at numbers that didn't really matter anyway because they're the wrong metrics. There are some cool teams at REI and some departments doing state of the art stuff; don't get me wrong. But there is a weird, dichotomous culture and you're not included if you're not one of the cool kids.

Viewing 52 - 54 of 4,361 Reviews

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