REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of career opportunities for advancement. There are a lot of opportunities to play outside. Lots of free goodies. Better work-life balance if you are allowed into the popular groups. REI has a great company culture and values they have just adopted.

Cons

If you were not promoted as a green vest you will have a hard time moving up the ladder. REI is moving to Bellevue soon, this will help clean house of all the people who do not have the skills for their high position. Process improvement and planning is not apart of the company culture. Management has terrible communication skills. Org charts are organized in an odd fashion. REI has just adopted the new company culture values, and the old players are not adapting to these well. They do not start from a place of respect. Low compensation.

3.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked at the corporate headquarters in Kent, Washington so my perceptions are based on that NOT working in one of the retail stores. Pros: - CEO -- I think Jerry has been and will be a good leader. The company needs a big shake-up and he has been laying that groundwork. - General sense of mission among employees; folks are passionate about the outdoors, being fit and active, and want their work to impact others who have the same outlook - Employee discount. It's very good. Flat rate discount on everything and direct-from-brand special, VERY deep discounts. Coworkers "over-bought" in my opinion because they could. Easy to watch your pay float right back to REI

Cons

Well, I have a few: - The company invests in their retail stores and are WAY behind in investment in technology and professional staff - Many people at corporate were promoted from the stores. That's nice but has led to something of a group-think mentality and not enough diversity -- in terms of experience -- among the corporate staff. Jerry knows this and has tasked leadership to make changes, but that's a slow boat to turn around and will take a long time to impact. - Marketing leadership. This was the division I worked in and I thought it was very poor. Related: HR. In the sense of professional development and coaching managers on how to set expectations to manage poor performers out of the company. At my exit interview, two different people from HR asked if the reason I was leaving was because of a leader in my org. If they know there's a problem, why hasn't a change been made? - Pay. Compensation is WAY below market rate. I, and seemingly everyone else, took a pay cut to work there and the employee discount certainly didn't make up for it.

4.0
Jun 14, 2014
Recommend
CEO approval
Business Outlook

Pros

The senior leadership is genuine and thoughtful; at REI, it's about more than just the bottom line. For full-time salaried employees, the company is generous with health an insurance benefits, and seems to genuinely care about its employees. The company culture absolutely supports outdoor exploration and physical fitness, and is serious about environmental stewardship.

Cons

The culture is slow to embrace change and innovation. It's a very risk-averse environment. Company HQ feels like a big high school campus and staff is isolated from professional peers. Professional development opportunities are limited. Leadership is mostly male, and men tend to advance much more easily through the ranks.

Viewing 55 - 57 of 4,361 Reviews

Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.