REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jan 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The absolute best part of the job is the folks you meet who work alongside you, they are some of the best people you will meet. The discounts are also a great bonus, especially if you are in the outdoors a lot and looking for quality gear.

Cons

What was once a great place to work, has quickly diminished in recent years as I have watched the company focus more and more on profits above customer experience, training, and employee environment. It is a high stress situation with constantly changing hours that you are scheduled, hyper surveillance on lateness and union activity (in store cameras have increased - more in employee areas) and productivity numbers, and pay freezes with layoffs of core people (resulting in more workload for average retail worker). Most co-workers are struggling to make ends meet. You are expected to have a high knowledge base, but training opportunities are very infrequent and not as easily obtained in recent times. The Headquarters and Corporate teams are the opposite of the average retail employee - they are robotic with no empathy for the consumer or retail employee and very disconnected from the original intent of REI.

3.0
Apr 3, 2024
Recommend
CEO approval
Business Outlook

Pros

▪️ Great people ▪️ Great discounts ▪️ Great work-life balance

Cons

▪️ Low pay, even for longer tenured people ▪️ No room for advancement at HQ, unless you want to become a manager or above ▪️ Favoritism ▪️ No trust in senior leaders

3.0
Jul 20, 2017

"REI Co-rp"

Recommend
CEO approval
Business Outlook

Pros

Meeting great people who share my outdoor interests - some of my closest friends now. And most of our customers love us - it's awesome to be a "hero" company from the public point of view. Heavy discounts on gear. People leave by 5 to go home - but not everyone...

Cons

REI HQ is a like a mean, small town (growing into a small-minded corporation). When you first arrive, it's welcoming. But inside, there's crazy politics, infighting, and land-grabbing of anything shiny (let's capitalize on Opt Outside...again!). The CEO comes from a luxury brand and it shows in every all-hands speech, and in attitude of his inner clique. Plenty of new managers and directors have arrived to climb the new corporate ladder. You have to get in with the right schmoozers if you want to get good projects, any credit, or a promotion. Otherwise, just enjoy the discounted gear. Before HQ moves to the inner suburbs of Bellevue.

Viewing 4 - 6 of 4,361 Reviews

Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.