REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jun 17, 2020

Tale of two cultures

Recommend
CEO approval
Business Outlook

Pros

- To say it is the people is an understatement. The individual contributors and immediate manager teams are some of the most outgoing, dedicated, and helpful coworkers that I have ever worked with. - If you love the outdoors, the prodeals are great. - Its less than it used to be, but there are great community service partners that you get connected with that create great civic partnerships.

Cons

-There are two REI cultures. The one at the retail stores where there is a high level of engagement and complete service to the customer. Then there is HQ. The leadership at HQ is as hierarchical and self-absorbed as you will find; where leaders say the PC thing and then do things behind others backs to delay or sabotage those they fear. -Leaders get paid very well with little accountability, and there are no other businesses in the market today that offer them this kind of place to hide. -For 4 years straight, employee surveys say leaderships inability to make decisions is holding the co-op back. So, when layoffs happened, few leaders got let go and they axed a large number of people actually doing the work. It now makes it harder on all of us to get the work done.

4.0
Sep 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Great company, good values, smart direction, great benefits for the consumer. They are true to their commitment to the outdoors. Opportunities to travel. Work with really amazing people. Inspiring stories. Sustainable tourism. Be a part of the most profitable part of REI.

Cons

not enough PTO. not enough sick time. Hard to balance a young family and work when early on in tenure. Not able to participate in speaker series on campus, campus celebrations, or other events due to the need to keep the phones on for customers. HQ moving to Bellevue. Micromanagement.

2.0
Dec 6, 2016

It's All About Appearance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Time off to be outside, deals on products, team and company events

Cons

Slow moving, takes forever to get anything to get approved because of several too many levels of management. Care more about optics than employees. Big money and effort to control how they are viewed. Judgmental and not diverse, a lot of leaders include strong political and spiritual messages in meetings.

Viewing 64 - 66 of 4,361 Reviews

Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.