REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Sep 5, 2023
Recommend
CEO approval
Business Outlook

Pros

DEI programs, sabbatical, great people at low and mid-level jobs.

Cons

Current CEO and senior leadership team are destroying the culture that made REI great. As Peter Drucker said, "Culture eats strategy for breakfast" and unfortunately that is what is slowly happening at the Co-op. No longer are employees actively helping one another, but rather looking out for #1/themselves. This is due to bringing in toxic people at VP and up positions from other companies. The CEO is either willfully ignorant or oblivious to the workplace culture he is allowing to grow...I love the Co-op and hope to see a new CEO and senior level management in place soon. I'm looking at you Board of Directors - ask yourself if you REALLY know what's going on at the Co-op?

1.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Mostly super cool co-workers Pro Deals are awesome

Cons

Literally everything else. REI has created this mirage surrounding its incredible culture. The reality is that you will spend all of your time competing with your co-workers for hours and growth opportunities. You will be overseen by a management team that puts absolutely zero value into anything other than your ability to sell memberships. In my store we literally have a racist employee who profiles all the customers and he still gets more hours and acknowledgement from management than far more deserving employees, and it's because he sells tons of memberships. Priorities in this company are completely off the rails.

1.0
Mar 14, 2021
Recommend
CEO approval
Business Outlook

Pros

-In general, nice socially conscious employees -The company presents lots of fronts about doing good and some are real -Neat product, discounts got less and less over years

Cons

-Management is overbloated and so protective of their jobs, there's a pretty toxic culture in management -So many changes every 6 months, new values, new purpose, new mission...new technology - that's a hard pass. REI attempts to overcome its culture challenges through re-aligning values and performance evaluations instead of actually addressing the core issues - toxic, tenured managers -Corporate survey is 'blind', it really isn't. Every manager can slice it and sort through and pretty closely identify who submitted which response. Employees are forced to complete the survey, managers are rated on completed survey %'s. SO MANY MANAGERS reported to HR for bullying employees to complete the survey and complete a certain way -Pay. Needless to say, people will say the pay is low for retail HQ. Shockingly, its about 40% below market. Benefits - 5 year vest for Retirement with a 5% match AT 5 years, health insurance is crap, plan on spending substantial out of pocket even with the high-deductible programs. I was mid-level and paid less going through open insurance market than using REI's -Slow moving company, slow moving systems with opaque leadership so its managers in their fiefdoms -Employees are incentivized to turn on each other to make themselves look good -Zero HR support, active claims of toxic manager behavior (discrimination, bullying) were repeatedly ignored or the ICs were shoved out. Better to be quiet and look elsewhere quietly than speak up

Viewing 61 - 63 of 4,361 Reviews

Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.