Rack Room Shoes reviews

Retail can be exhausting, especially during peak seasons. Schedules are rough, requiring 12 or more hours for several days. Holidays and PTO time is nice, but not allowed during August because of Back to School and from mid-November to the end of the year due to the need for extra coverage for the Christmas season. The result is a negative impact on work-life balance. Many times there is way too much going on at the same time (sales resets, seasonal flip and store inventory prep, for example) and is close to impossible to accomplish within the required timeframe, especially when the store is not allotted additional hours at such times as needed.

- Unrealistic sales goals. You have to make a 75% customer rewards goals. Many of the customers are really young or really old. They say no before you can even ask. I've seen some co-workers sign people up without their permission just to keep the goal up. The customer service becomes more about meeting the goal than servicing the customer. I've seen sales associates taken off register duties, because they were "bringing down" the customer rewards goal. Priorities are all messed up! - Rude Customers - Terrible Store and Upper Management - Favoritism - Racial profiling (at my store at least)