Is Radial a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Radial have rated their employer with 3.3 out of 5 stars in 21 Glassdoor reviews. This is an average score with the overall rating of Radial employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Radial now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Radial .

Does Radial pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Radial with 1.7 out of 5 stars based on 21 anonymously submitted employee reviews. This is 55.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Radial.

What are the top reviewed jobs at Radial?

Customer Service Representative (61) , Warehouse Associate (26) , Customer Service Representative (CSR) (22) , Operations Manager (20) , Picker/Packer (17) , Operations Supervisor (16) , Supervisor (13) , Order Picker (11) , Software Engineer (11) , Director (10) , Fraud Analyst (10) , Manager (9) , Packer (8) , Software Analyst (8) , Team Lead (7)

What are the pros of working at Radial according to real employee reviews?

"The people I worked with were great" ((in 47 reviews)); "Pays Good Plentiful Overtime and OT benefits" ((in 39 reviews)); "Work from home and relaxed" ((in 32 reviews)); "Good work life balance in the company" ((in 21 reviews)); "Supervisors I've had are great" ((in 14 reviews))

What are the cons of working at Radial according to real employee reviews?

"The pay is low for the job market" ((in 47 reviews)); "Poor upper management." ((in 21 reviews)); "Be prepared to work long hours and not being recognized" ((in 20 reviews)); "Annual layoffs and downsizing which impact IT." ((in 17 reviews)); "Too many managers." ((in 13 reviews))

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Radial

Radial Customer Service Representative CSR reviews

3.3

7% would recommend to a friend

(21 total reviews)

Tom Schmitt

Not enough data to show CEO approval

1% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.0

Work/Life balance

2.9

Career opportunities

1.7

Compensation and benefits

1.6

Culture & values

1.5

Senior management

Customer Service Representative (CSR) employees have rated Radial with 3.3 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Radial is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

21 reviews

3.0

May 9, 2023

Not sure if I should stay with this company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

friendly work space with available hours

Cons

pay rate not fair mandatory overtime not fair

1.0

Jan 28, 2023

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home was great!

Cons

The lack of warning when your assignment is going to be changed or ended as well a pay reduction. If you start with a temp. Company best of luck being converted to this company as a full-time agent.

3.0

Nov 13, 2022

Fast paced

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly staff that wants to help you learn

Cons

Customers can be mean and busy around holidays

Viewing 7 - 9 of 21 Reviews

Jobs at Radial

Client Services Representative

Client Services Representative

Client Services Representative

Business Development Representative

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Radial

Radial Customer Service Representative CSR reviews

Ratings by category

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Not sure if I should stay with this company

CSR

Fast paced

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