Railbookers Group reviews

Thank you so much for your kind words and honesty about your experience with YLG. I am happy to hear about the way you were treated when working outside and inside the company. Our rapid growth in the Travel industry over the last few years has indeed created some challenges, but has also resulted in opportunities for all. If there are no challenges in a company, I find that it usually means they are not growing or evolving. Thank you for your point on job functions not matching employees titles at times. This is an effect of our rapid growth and focus on cross-training all staff. We believe in a team work environment that has a direct focus on the customer. At certain times of the year, this means one department may need help another. This ensures not only that our customer gets the service they deserve, but also that our team gets cross trained and learns multiple skills. This helps our team members easily advance and get promoted. We have many staff come into our company in one role, but now run a completely different department they didn’t know anything about when they first started. With the cross training and team work environment, they have now found what they love (that is why I have been here for over 15 years!) In regards to your advice, we will always be on the lookout for great talent at all levels. Thank you again for your comments and for being part of our team! Deb Donahue HR Manager

Thank you for taking the time to share your experience at Yankee Leisure Group. I am sorry you didn’t come away with a perfect experience but thank you for being a part of the team. I would like to respond to your opinions on working at YLG because I think you accurately highlight some great positives that come with working for the company but also seem to contradict those points you mention later in your review. For example, you rightly praise the opportunities for growth as a positive aspect of your employment. I couldn’t agree more. For myself, I’ve experienced amazing personal and professional growth during my six years with YLG, as I’ve moved from the front lines of our sales team to managing a global department. During your time with the company (and my own), YLG has grown tremendously from our humble beginnings in Beverly, Massachusetts to offices in California, London, and Sydney, Australia. That growth has created advancements for all of us, including numerous new roles, departments and opportunities to grow personally and professionally as I’m sure you’ve observed. The majority of our staff have been promoted from within, which is a testimony to our commitment to helping team members both learn and grow. Not to mention, the travel opportunities are amazing. You must remember that each year everyone on our staff is given the chance to experience one of our vacation packages firsthand at no expense. These trips take them to national parks in North America, as well as sought-after destinations in Italy, the Swiss Alps, Japan and many more spectacular places around the world. With all that in mind, I was a little surprised to see you mention in your review (and contradict your earlier praise for growth opportunities) that personal growth was a challenge. The truth is, personal and professional growth go hand in hand as a result of the hard work and dedication of our staff in lifting up our organization. And as we do, our individual team members with it. In reflecting on your two years with YLG, I would reconsider that those two opinions seem to be at odds with each other. Thank you again for your review, and please reach out at any point if you would like to discuss this further. Yours, Andrew L. Channell Senior Director of Product 978-867-1122