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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      72% would recommend to a friend

      (3,549 total reviews)
      avatar

      Hiroshi Mikitani

      76% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Jun 8, 2014

      Not recommended for non-Japanese and female

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outsiders think it is a great company since we made so many high profile acquisitions.

      Cons

      Two tier system. Japanese worker and management have the superior mentality that only them can make decision and direct non Japanese. Females are expected to serve tea and do all dirty work regardless of your actual job description. Management can be rude and harsh. (agree with the military style mentioned in one review). Mikitani is probably a smart person but being surrounded by too many "yes" men.

      4.0
      Jun 5, 2014

      Challenging with good opportunities and great resume builder.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment if your willing to work for it. The culture is a blend of US and Japanese and if your open minded about learning new things from a different perspective, and can handle a more numbers driven company, you can excel. Pretty frequent promotions (partially due to turnover) and annual bonus. Management is focused on sales and profitability. Good benefits including some paid lunches each week and you cant forget the In-and-Out truck every month! Don’t expect to coast but if you work hard, they will treat you well and Rakuten is a great company to have on your resume as they continue to make acquisitions and grow and you might even get to visit Japan since they send employees to Rakuten Japan to learn how things are done at the parent company.

      Cons

      Company has been going through a transition from Buy.com to Rakuten.com which included a pretty heavy change over in terms of the business model and philosophy. Some good employees have left during the transition creating more work for some of us. Heavy emphasis on KPIs and numbers and daily reporting which can take some getting used to. Polish up on your powerpoint skills. No question that this is a challenging working environment which requires you to stay on your game.

      2.0
      Jun 5, 2014

      Couldn't wait to leave

      Sales strategy
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Free employee lunch * Open information sharing (company-wide, new projects, market movement)

      Cons

      * Low quality upper management * No work-life balance * Marketplace claims to be an IT organization, but it is a sales company * Use of outdated technology

      Viewing 3415 - 3417 of 3,549 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,203 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.