Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,186 reviews left anonymously by employees. This rating has been stable over the past 12 months. 71% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Member Service Representative , Manager and Software Engineer .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (471) , Senior Software Engineer (176) , Applications Engineer (127) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 250 reviews)); "Nothing much great to mention here apart from free food and few free biscuits in pantry." ((in 207 reviews)); "People are nice in my department" ((in 184 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 132 reviews)); "Free meals and snacks" ((in 105 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 290 reviews)); "Management is bad and HRs are not friendly." ((in 193 reviews)); "As a foreigner I was treated horribly by Japanese managers" ((in 132 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 46 reviews)); "Bad upper management." ((in 35 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , Boston , New York , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,534 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Jan 23, 2017

Company had great potential .......

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to experience different technologies and expand expertise.

Cons

Company executives completely out of touch with global marketplace/driving factors and will ultimately cause global contraction. Japan ultimately dictates direction which eliminates all creative and critical thinking in regions/remote offices. Buy.com culture destroyed when purchased from Rakuten.

3.0

Dec 9, 2016

Large and Innovative E-commerce Focused Business

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Awesome people and awesome projects abound! Very diverse workplace, constantly meeting people from all over the world. Large scale, global applications. Tons of opportunity for development and advancement at all levels. Good utilization of modern technologies across multiple stacks. Nice office space. Great job security.

Cons

Very bureaucratic, hierarchical, risk adverse and functionally siloed organization can often mean many meetings and dealing with significant amounts of overhead at times. Lack of commitment and effort towards quality software practices, shortcuts for temporary speed is the norm.

1.0

Jul 12, 2022

Salary

It administrator

Recommend

CEO approval

Business Outlook

Pros

No Pros by this employer. Only personal gain is if this will be your first corporate job or breakout opportunity to gain experience you lack.

Cons

Really poor compensation package. I worked here for 3.5years and no equity grant. Really low pay for what I was doing. Was compensated for 60-72k + 10% bonus throughout my 3.5 years whereas the moment the I left and applied elsewhere - literally all potential employer offered 100k-120k in addition to bonus and equity. Also, no opportunity given to change teams or advance up.

Viewing 55 - 57 of 3,534 Reviews

Jobs at Rakuten

Intern - Data Science

Intern - Graphic Design, Internal Communications

Intern - Software Engineering

Intern - Employee Relations

Manager, HR Data Management

Rakuten

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Company had great potential .......

Large and Innovative E-commerce Focused Business

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